Shipping Overview

At QSX (QuantumSphere), we know that when you place an order, you don’t just buy a product you trust us with your time, money and excitement. That’s why QSX shipping process is built to be fast, reliable and transparent from dispatch to your doorstep.

The moment your order is confirmed, our system begins processing instantly, ensuring that your package is picked, packed and dispatched orders with zero delay. We partner with trusted international and local couriers to make sure your delivery reaches you safely and on time, no matter where you live QSX available anywhere and anytime 24/7.

To keep you fully informed, every QSX order comes with real-time tracking details. You’ll know exactly where your package is from our warehouse, to the courier, right up to your doorstep. No guessing, no waiting in the dark just clear updates every step of the way.

We also understand that sometimes external factors like public holidays, customs checks, or unexpected courier delays may slightly affect delivery timelines. When that happens, we proactively notify you so you always know what’s going on. Your time is valuable for QSX (Nexoqus), and our team works hard to minimize any delays for valuable customers.

Our shipping is not just about moving a product it’s about delivering an experience. From secure packaging to on-time delivery, we’re committed to making sure your order arrives in perfect condition, just the way you expect from QSX.

Because for us, every order is a promise and we keep our promises.

1. Order Processing Delays and Global Shipping At Nexoqus

The moment an order is placed, our systems kick into overdrive automatically triggering fulfillment, assigning the nearest warehouse, scheduling pickup and preparing dispatch for express shipping. Nexoqus automation ensures quick processing, minimizes human error and maintains consistency across all orders. In most cases, order processing begins within a few hours even outside working hours and you receive updates at every stage so you always know what’s happening and what will be happen.

During busy seasons or international holidays, occasional delays may occur but surprises belong in gifts not deliveries. That’s why we send proactive notifications via email or SMS explaining any delay and estimated resolution. In certain cases, we may issue goodwill gestures like discount coupons or store credits to honor the trust you place in us.

Speed isn’t an upgrade here it’s the standard. Every QSX (Nexoqus) order enjoys express shipping by default. Our AI-driven logistics platform selects the fastest courier based on your region, whether it’s a metro hub or remote location.

For our global customers, expect reliable international shipping between 7 to 14 business days on average. Real-time tracking is available from dispatch to doorstep, so you can follow your package’s journey. While external factors like customs checks, weather or holidays may cause delays beyond our control, our Nexoqus support team actively monitors and intervenes when necessary.

Having served over 50 countries with a customer satisfaction rate above 98%, QSX combines fast delivery, express shipping and global reach so no matter where you are, your experience feels local, reliable and elite.

1.1 Order Processing Starts Instantly No Time Wasted at QSX

Nexoqus believes that the moment you place your order, the countdown to delivery has already begun and that every second counts. That’s why as soon as an order is successfully placed on our platform, we instantly trigger the fulfillment process without any manual delay. Our backend system is fully integrated with our logistics network, allowing real-time allocation of the order to the warehouse that is closest to the customer’s location. This ensures your product doesn’t travel more than it needs to it gets packed and dispatched from the nearest available source.

In most scenarios, our fulfillment process starts within just a few hours of order confirmation. Even during non-working hours, the system queues up the request and prepares for early processing the next business morning. This kind of automation reduces human error, boosts speed, and ensures consistency across all customer orders.

What sets Nexoqus apart is not just speed, but communication. If your order has entered the packing stage, you'll receive an email. Once dispatched, you'll get tracking details. And if, for any reason, the dispatch takes longer than usual (such as during high-traffic events), we keep you informed with real-time email updates. Our focus is always on keeping the customer in control with full transparency at every stage.

In addition, our support team is trained to handle time-sensitive order-related queries with priority. If you ever feel your order hasn’t progressed as expected, a quick email to support@nexoqus.com will get you a prompt update. We don’t wait around, and we don’t let our customers wait around either. When you shop at QSX (Nexoqus), your time is treated as a premium resource and we do everything possible to respect it.

1.2 Festival Season Delays How Nexoqus Keeps You Informed and Supported

While our systems are built for speed and accuracy, we also acknowledge that certain times of the year bring challenges no retailer can completely avoid particularly during festival seasons, holidays, or mega-sale events. During these peak periods, customer order volume can surge dramatically, which may cause slight delays in processing and shipment. However, QSX doesn’t just sit back and let delays happen we prepare ahead.

Our seasonal logistics forecast system identifies high-volume periods in advance and increases manpower, warehousing capacity, and courier bandwidth to absorb the pressure. Despite that, if there's still a slight delay in pickup or dispatch, we make sure you’re the first to know. We notify customers via email or SMS with clear explanations of what’s causing the delay and when they can expect their order to move next. We believe surprises belong in gifts, not in deliveries.

In certain valid cases, especially where the delay is significantly beyond the standard timeframe, our customer happiness team may issue discount coupons, small gift cards, or store credits as a goodwill gesture. While this is not a guaranteed part of the policy, it reflects our approach to empathy and fairness. If you’ve trusted us with your money and patience, we believe in rewarding that trust.

Customers also receive active tracking links that allow real-time updates as the shipment progresses. If there’s an issue in transit (weather delays, border checks, etc.), those updates appear live, giving you clarity at every turn. Our team monitors stuck shipments proactively and intervenes with courier partners to escalate and resolve bottlenecks wherever possible.

Ultimately, Nexoqus isn't just a seller it’s a service brand. And services are only as strong as their response during tough situations. Delays may happen but when they do, we face them head-on, communicate openly, and do our best to ease the impact on your experience.

1.3 Express Shipping by Default Because Every Order Deserves Priority

Driven by Nexoqus's commitment to speed, express delivery is built directly into our shipping model - not offered as an add-on. From the moment your order is confirmed, our automated system selects the fastest available courier route and pushes your shipment into priority processing. Today’s customers expect reliability, transparency, and rapid movement, and our logistics framework is engineered to meet those expectations by default. As our technology continues to evolve, QSX will gradually introduce more flexible delivery options, offering customers even greater control without compromising efficiency or service quality.

You don’t need to click an extra button or pay an additional fee just to get your order fast. That’s the QSX standard. Whether you're placing your first order or your fiftieth, every delivery is treated with equal urgency. We’ve created a system where shipping speed is not an "upgrade" it's the default experience for all our customers.

We also work with AI-powered logistics platforms that select the most optimal courier for your specific region and product type. For example, certain couriers may be faster in urban zones, while others excel in rural or international deliveries. Our system smartly matches your shipment with the right delivery partner saving both time and hassle.

In cases where extreme weather, national emergencies, or courier backlogs threaten express delivery timelines, we always keep you informed. You will receive proactive updates and alternate options where available. Our support team also offers quick intervention if you feel something is not right with your delivery timeline.

express delivery isn’t just a logistical promise it’s part of the brand experience. Because we believe customers should never have to wait for quality. They deserve to have it delivered fast.

1.4 Global Shipping, Local Reliability QSX (Nexoqus) Ships Worldwide

Nexoqus is proud to serve a global customer base. Whether you're in Italy, U.S.A, France, Canada, Germany, Australia, or anywhere else on the map, our logistics system is designed to ship reliably and efficiently to your location. We’ve built a strong international shipping model that combines express speed with customs-friendly routing, so your product reaches you safely, quickly, and with minimum hassle.

Our average international delivery window ranges from 7 to 14 business days, depending on your destination country and local postal or customs processes. In some metro regions with streamlined import clearance, delivery can happen even faster. But if you live in a zone with stricter customs checks or regional holidays, the process may take the full estimated time.

Once your order is shipped, you receive a real-time tracking ID. You can check this on your QSX account or through the courier’s tracking portal. The tracking will show each movement of your parcel from dispatch to final delivery so you're never left wondering where your product is.

It’s also important to note that while QSX ensures fast and secure delivery on its end, we do not control delays caused by customs inspections, natural calamities, pandemics, or public holidays in the destination country. However, we constantly monitor such factors and offer customer support in case you need assistance while waiting.

We’ve shipped to over 200 countries and counting and customer satisfaction rates for our international orders remain above 98%. This is a result of careful courier selection, smart warehousing, and strong customer care systems. Wherever you are, we makes sure you don’t feel like you’re shopping from “abroad” you feel like you're shopping locally, with international quality.

2. Shipping Charges & Free Shipping Policy

The moment you place your order our fulfillment engine goes to work a reflection of QSX’s promise to value your time. We believe that transparency, fairness and innovation shouldn’t stop at our products they should define how we deliver them too.Our Shipping Charges & Free Shipping Policy is designed to make global delivery smarter, faster and more predictable through the use of real-time data, AI-driven logistics and region-specific optimization.

Every order you place on QSX triggers a fully automated process that calculates the most accurate, fair and cost-efficient delivery rate So that our customers can easily afford it ensuring you pay only what’s necessary, never inflated or hidden charges. From dimensional weight analysis to real-time courier integration, our system intelligently balances delivery speed with cost transparency, giving you full clarity at checkout before you confirm payment.

We understand that every destination is unique. That’s why shipping rates may differ based on your region, courier availability or customs regulations whether you’re in a major metro hub or a remote international zone. Rather than applying a flat fee, our dynamic rate engine adapts to geography, product size and carrier data in real time, ensuring that every customer gets the most optimized pricing possible.

To make things even smoother, we’ve also built a value-driven free shipping program. Orders with a total value of $100 USD or more (after discounts) automatically qualify for free express shipping, with no coupon codes or extra steps required. It’s instant transparent and globally available because we believe premium speed should be accessible not complicated.

Each shipment, whether free or paid follows the same express handling priority, backed by real-time tracking and proactive updates at every stage. For customers who shop regularly, we’re continuously exploring loyalty-based free shipping programs and regional offers to make your experience even more rewarding in the future.

In short, Nexoqus doesn’t just deliver packages we deliver confidence. Our shipping framework is a blend of cutting-edge automation, human integrity and global reliability, ensuring that wherever you are in the world, QSX reaches you quickly, fairly and transparently.

2.1 Shipping Charges Based on Real-Time Logistics

We believe that transparency is the foundation of trust. One of the most critical areas where this principle applies is our shipping charges. Rather than using a flat or static rate that may unfairly overcharge or undercharge customers, we follow a real-time, dynamic shipping model designed to calculate the most accurate and fair price for every order. This system is engineered with one goal in mind: to ensure that every customer pays only what is necessary for their order to be safely and swiftly delivered  no more, no less.

Our shipping engine takes several variables into account. The most influential among these is your delivery location. Different regions of the world have different shipping costs. Shipping to a well-connected metro area is usually cheaper and faster than shipping to remote towns, islands, or difficult terrains. For instance, a package going to central Milan will naturally be easier and cheaper to deliver than a similar package destined for a remote village in northern Iceland or a high-altitude region in South America. This geographical complexity is instantly calculated in our backend systems, and the rate is adjusted accordingly to maintain cost-efficiency and fairness.

Another essential factor is the dimensional weight of your order. Many customers assume that shipping costs are based solely on weight in kilograms or pounds. However, courier services globally now charge based on "volumetric weight" a formula that considers both the physical weight and the amount of space a package occupies in the delivery vehicle. For example, a feather-light but oversized yoga mat may cost more to ship than a dense but compact tech device. Our logistics algorithm automatically calculates the dimensional weight using product data and packaging estimates, ensuring you are charged appropriately.

In addition to location and size, our system evaluates the shipping method. QSX(Nexoqus) proudly offers express shipping by default, meaning we prioritize faster, better-handled shipments for every customer. However, in rare scenarios where express service isn’t available in a particular region or due to high shipping congestion, our system intelligently switches to standard shipping and recalculates the charges accordingly. This shift is always reflected transparently at checkout, so you’re never left wondering why a rate has changed.

Nexoqus also account for international duties and regulatory charges. When your order crosses international borders, it may incur customs duties, import taxes, or brokerage fees depending on your country’s rules. While these are officially the customer’s responsibility and usually paid at the time of delivery, our system runs predictive models that simulate potential customs-related costs to estimate the safest and most cost-effective shipping route in advance. This preemptive approach allows for smoother transit and prevents unnecessary delays or returned shipments due to unpaid duties.

All these variables are stitched together by our AI-driven dynamic shipping engine, which integrates live data from multiple courier APIs, currency converters, weight databases, and regional delivery estimators. When you enter your shipping address during checkout, this system instantly evaluates all logistics possibilities and calculates the most optimized rate for your order. There are no manual entries, no guesswork, and absolutely no hidden fees.

Furthermore, Nexoqus’s logistics team regularly audits and updates the rate models to reflect global changes whether it's an increase in fuel prices, changes in carrier policies, natural disasters affecting certain regions, or even seasonal holiday rushes. This means the shipping charges you see are not outdated figures or rough estimates. They're current, smartly calculated, and optimized to ensure that QSX remains competitive while keeping the customer’s pocket in mind.

In conclusion, Nexoqus’s shipping charges are not random numbers. They represent the result of intelligent logistics planning, geographical insight, and modern technology working together to deliver your order efficiently. Whether your item is being shipped to an urban apartment in Tokyo or a farmhouse in the Irish countryside, our system ensures that you are charged transparently, fairly, and with full integrity.

If you ever feel unsure about the shipping fee displayed at checkout or want a breakdown of how it was calculated, our support team is just an email away always happy to provide complete clarity, because your satisfaction is our top priority.

2.2 Why Shipping Rates Are Different for Every Location

Shipping is not a one-size-fits-all system and at Nexoqus, we believe in embracing this reality rather than hiding behind flat-rate models that are either unfair or unrealistic. That’s why shipping charges vary from country to country, and even city to city, depending on multiple dynamic and location-specific factors. Our logistics system is built to be adaptive, responsive, and extremely accurate so that each customer receives an exact rate tailored to their shipping destination.

To begin with, the most obvious reason for location-based pricing is geographical logistics. Delivering a package from our fulfillment center to downtown Rome is logistically very different from shipping to a remote village in Norway or a desert city in the Middle East. Not all regions are serviced equally. Some cities are directly connected to major courier hubs and international airports, allowing for smoother, cheaper delivery. Others may rely on slower ground transportation, inter-modal transfer points, or multiple handovers through regional couriers. The more complex the delivery route, the higher the operational cost and our system reflects that accordingly.

In addition to geography, the local courier infrastructure significantly influences shipping rates. Some countries have highly developed internal delivery networks with predictable timelines and low costs. Others may have limited courier coverage, resulting in higher last-mile delivery costs. For example, if a shipment lands in a capital city and still needs to be manually transferred across islands or across long stretches of unpaved rural terrain, the fees can naturally be higher due to logistical challenges and fuel surcharges. We never inflate these prices. Instead, our pricing engine fetches real-time shipping rates from verified courier APIs and local partners to show you the most accurate and up-to-date charge possible.

Then comes the factor of product size and weight, which works in tandem with the destination to determine the final shipping fee. A lightweight product going to a major urban center may have negligible charges, while the same item being shipped internationally to a remote area could cost more due to handling complexity and carrier surcharges. This is particularly relevant for oversized items, fragile goods that require special packaging, or electronics that need certification during international transport. Our system dynamically calculates and adjusts for all these conditions ensuring that shipping charges are based on the real circumstances of each delivery, not generalizations.

Another aspect that varies across locations is customs and import handling. Although customs duties themselves are paid by the customer and not included in shipping charges, the complexity of clearing customs in certain countries influences the logistics partner we assign, the route we take, and the carrier pricing that results. Countries with strict import protocols, such as high-risk scanning, multi-layer verification, or extra documentation, typically incur higher shipping costs. Our system identifies such countries and adjusts the rates automatically to reflect the total cost of logistics, not just the carrier fee.

Also, currency fluctuations and regional taxes can affect final shipping charges. Since QSX serves customers globally, and our backend logistics operate through international courier accounts, currency exchange rates play a role. For instance, a delivery to Brazil during a time of volatile currency may be priced slightly differently than the same delivery to Germany or Singapore. Additionally, in some countries, Value Added Tax (VAT) or regional fees may apply on top of base shipping charges, which we transparently include or notify at checkout.

All this complexity might seem overwhelming, but our technology handles it in real-time. As soon as a customer enters their delivery address, our backend analyzes the exact geolocation, postal code logistics, product profile, carrier availability, and regional regulations to calculate a customized shipping rate. You don’t see the complications you just get a clean, fair price based on your order.

It’s also important to understand that QSX doesn’t profit from shipping. We don’t artificially inflate rates to generate revenue from delivery. Our mission is to make quality products accessible across borders, and that means keeping logistics efficient and honest. We constantly renegotiate courier contracts, optimize warehouse dispatch routes, and test new carrier lanes so that we can offer customers the lowest possible rates, even when destinations vary wildly in complexity and distance.

In summary, shipping rates are different for every city and country because every location brings its own set of logistical demands, challenges, and costs. We’ve built our system to respect these variables while still keeping fairness at the center. From local courier dynamics and geographic complexity to product specifics and customs clearance every factor is calculated, so you only pay for the logistics you actually need. If you ever want to understand why your shipping charge is a certain amount, just contact our support we’ll happily break it down for you in clear terms.

2.3 When and How Free Shipping is Applied at QSX

We understand that shipping costs can be a concern especially for customers making higher-value purchases. That’s why we’ve created a simple, transparent, and value-driven free shipping policy designed to reward larger one-time purchases and make the shopping experience even smoother. But unlike many vague or limited offers in the industry, our free shipping rule is clearly defined, easy to understand, and automatically applied when you qualify no coupon codes, no hidden steps, and no confusion.

To qualify for free shipping, your cart total at the time of one-time checkout must be $100 USD or more. That’s it. The moment your combined product value crosses this threshold, our system auto-detects the eligibility and applies free shipping instantly, without requiring you to manually select anything. Whether you’re purchasing multiple units of the same item, or a variety of different products as long as the total value in a single checkout session crosses $100, shipping becomes absolutely free.

Let’s break that down with a simple example: suppose you're buying a product that costs $35. On its own, that wouldn’t qualify. But if you decide to add two more units of the same product bringing the total to $105 then boom! Free shipping is triggered. Alternatively, you could purchase a mix of items, say one worth $40, another worth $30, and a third worth $35. Your total becomes $105 and once again, you’re eligible for free delivery. What matters here is total product value at the point of purchase, not the number or type of products.

It’s important to note that this offer is exclusive to one-time checkouts. If you place two separate orders of $60 and $50, even within the same day, they will not be combined to qualify for free shipping. Our system cannot merge split orders or delayed purchases for this purpose, because each order is individually processed, packed, and dispatched  often within hours. So to avail the free shipping offer, customers must ensure that they cross the $100 threshold in a single shopping session.

Another key point is that the $100 value must be reached after any applied discounts. For instance, if your cart total is $110 but a discount code of $15 brings it down to $95, then free shipping will not be applied. The final payable amount before shipping must be $100 or more to activate this benefit. This ensures that the policy remains consistent and is based on the true value of the order being shipped.

And of course, this free shipping offer is available to international customers too not just those shopping from select regions. Whether you're in Italy, France, the United States, the UAE, or Australia, as long as your cart meets the value condition and the destination is within our courier network, your order will ship free. This global availability sets QSX apart from many other platforms that limit free shipping to only certain zones. We believe that our global audience deserves the same treatment, no matter where they are shopping from.

The shipping method used for free delivery is always express shipping by default because speed and quality are non-negotiables for us. Even if you get free shipping, we don’t compromise by sending it through slower or low-cost alternatives. Every free-shipping-eligible order is handled with the same care, packaging, and transit priority as paid ones. You’ll still receive real-time tracking, shipping confirmation emails, and expected delivery dates just like any express-paid order.

This policy also includes auto-application at checkout. You don’t need to search for special codes or seasonal offers to trigger free delivery. Our checkout system is built to detect cart value in real time and remove the shipping fee automatically if the $100 rule is met. No surprise charges, no late-stage shipping fees the moment you cross the threshold, your shipping becomes zero.

We’ve intentionally kept this policy clear, automatic, and accessible so that our customers can shop with confidence. There’s no need to worry about small print or confusing exceptions. Just focus on building your perfect order, and our system takes care of the rest.

And finally, while we occasionally run special promotions that offer site-wide free shipping with no minimum, those are limited-time offers and clearly marked on banners or during checkout. But outside such campaigns, the $100 minimum rule is your go-to path for free shipping.

One order. One checkout. Total of $100 or more. Instant free shipping.
It’s that simple. No fuss, no fine print just fast, free, express delivery from QSX to your doorstep.

2.4 Why Split Orders Are Not Eligible for Free Shipping at QSX

Our commitment to fairness, transparency, and operational efficiency drives every policy decision we make. One of the most common questions we receive is whether customers can combine multiple smaller orders to qualify for the free shipping threshold of $100 USD. While we truly appreciate your continued support and interest in maximizing value, the answer is no, we do not combine separate orders for free shipping eligibility.

Here’s why: every order placed on QSX is treated as an independent transaction in both our logistics system and backend operations. From the moment you complete payment and your order is confirmed, our system immediately starts processing that specific order from picking and packaging at the nearest warehouse to scheduling express delivery. That’s why even if you place another order just minutes later, it enters our system as a completely separate request, with a different tracking ID, processing team, and fulfillment schedule.

This also means that our shipping algorithm calculates costs and fulfillment per order, not per customer account or session. Each order, no matter how small or large, goes through the same intensive, quality-controlled fulfillment pipeline. Merging orders after they've been placed is not only operationally complex especially when warehouses differ by region but it also disrupts the delivery timeline and increases the risk of confusion, delay, or misplacement.

Let’s walk through a real-world example. Suppose you place an order for $55 now and another for $60 a few hours later. While your total spend is $115, both orders are handled by different fulfillment agents, likely even from different warehouse zones depending on item availability. Their shipping paths, weights, package sizes, and destination tracking all vary making it practically impossible to process them as one shipment post-purchase. That’s why our free shipping policy applies only to single orders that individually cross the $100 threshold at checkout.

This rule also helps maintain fairness across all customers. Allowing some users to bypass the free shipping threshold by placing and combining split orders would create loopholes which could lead to system abuse and ultimately affect pricing for everyone. Our goal is to keep product prices fair and logistics efficient. To ensure that, our shipping engine treats each order as a standalone commitment with costs calculated strictly based on the weight, volume, location, and delivery method for that one order.

Now, you might be wondering: what if I contact customer support immediately after placing two orders can they merge it for free shipping? Unfortunately, our system is automated, and once the orders begin processing, they cannot be edited, merged, or recalculated. Even before the package leaves the warehouse, packaging and shipping labels are generated, and pickup schedules are confirmed. At that stage, modifying the order flow would disrupt both timelines and inventory flow which would hurt our promise of fast, reliable delivery for all users.

It’s also worth mentioning that even if you attempt to place split orders simultaneously in different tabs or sessions, our system does not recognize them as one. The only time free shipping is valid is when your final cart value at the time of a single checkout exceeds $100 USD, before shipping costs and after any discounts or coupons are applied.

Additionally, this policy ensures clarity at checkout. You’ll never be misled or surprised about whether you’re eligible for free shipping because it will always show clearly in the final summary before you pay. If your cart qualifies, the shipping fee will be waived automatically. If not, the standard shipping charge will remain, based on your country and order weight. There’s no guesswork involved just a clean, simple rule: hit $100+ in one go to get free express shipping.

This clarity is also important for our international customers. Whether you’re ordering from Italy, Canada, Australia, or Japan the rule remains the same. Regardless of currency, country, or product mix, only single checkout orders qualify for free shipping. Trying to combine $70 from one order and $35 from another will not change eligibility, even if both orders are from the same account and delivered to the same address.

• To sum it up:
• 1. Split orders do not count toward free shipping eligibility
• 2. Only one-time checkout orders of $100 or more qualify
• 3. Our backend systems process each order independently
• 4. There are no exceptions or manual overrides once orders are placed
• 5. This keeps our logistics fast, fair, and efficient for every QSX customer

We’ve designed this policy not to restrict you, but to keep the entire customer experience seamless and consistent from placing your order to receiving it quickly and securely at your doorstep. We want you to get the best possible value, and when you plan your purchase in a single checkout, we’re happy to reward you with fast, free shipping.

2.5 Will QSX Introduce More Free Shipping Options in the Future?

We understand that shipping fees can often be a deciding factor when customers shop online. It’s natural to wonder if we will introduce more flexible, wider-ranging free shipping options in the future like lower cart thresholds, region-specific offers, or even full-time free delivery on all products. And while we currently offer free shipping on one-time orders over $100, we want you to know that our policies are not static they evolve with you.

As of today, QSX does not offer free shipping below the $100 threshold or for multiple smaller combined orders. However we are continuously analyzing customer behavior, logistics cost trends, fulfillment speed improvements and regional courier partnerships. These factors help us evaluate when and how we can introduce new shipping perks without compromising our core values: speed, reliability, transparency, and sustainability.

We firmly believe in policy clarity and that’s why we explicitly state what qualifies for free shipping, what doesn’t, and how things might change in the future. Rather than making vague promises or misleading claims, we prefer to operate with total honesty. So let us be clear: if and when we expand our shipping benefits like offering free delivery on smaller orders, region-based offers, or exclusive free shipping for loyal customers it will be clearly mentioned in our updated policy section, right here on this page.

Our system is built with adaptability in mind. So, if market conditions change say, courier rates drop, or our warehouse network expands, or if we run targeted campaigns in certain countries we are open to modifying our free shipping model. In fact, we’ve already set internal triggers to evaluate and test pilot programs based on:

• - Cart abandonment rates due to shipping charges
• - Country-wise shipping cost fluctuations
• - Volume of repeat customers in a given region
• - Festival season order patterns and loyalty member behavior
• For example, we’re currently exploring options like:
• - Limited-time free shipping offers during festive seasons or holiday sales
• - First-time buyer incentives with free shipping coupons
• - Free delivery weekends or surprise drops for selected items
• - Subscriber-only perks where premium members get year-round free shipping regardless of order value

But none of this will be rolled out silently. We promise that any new shipping-related benefit whether temporary or permanent will be clearly updated in our official policy page. We also highlight the last updated date at the top of each policy page so you always know if anything has changed since your last visit.

In the meantime, we strongly recommend reviewing our policies regularly. They are designed to be your go-to source of truth no fine print, no hidden conditions. If there’s a change that benefits you, you’ll be the first to know either via email, notification, or a visible note during checkout.

Also, if you’re someone who shops often or refers QSX to friends and family, stay tuned we’re working on a loyalty-based free shipping program, where the more you shop, the more rewards and shipping benefits you unlock over time. That’s our way of saying “thank you” for trusting QSX with your smart lifestyle choices.

Until then, the current $100 one-time purchase condition for free shipping remains the only valid model. Orders below this threshold will incur a shipping fee based on our transparent dynamic pricing system, as discussed in earlier sections. There are no secret coupon codes, no backend exceptions, and no manual overrides. Fair for all. Predictable for everyone.

Lastly, we want to thank you for raising this question because policies are meant to serve customers, and your feedback, curiosity, and expectations help us grow. If there's anything you'd like to suggest or if you have specific concerns based on your region, you’re always welcome to reach out to our support team. We listen. And more importantly, we adapt.

3. Tracking & Delivery Issues

Tracking isn’t just a feature it’s the foundation of trust. The moment an order leaves our fulfillment center, customers gain real-time visibility into every movement through an integrated tracking dashboard. Updates arrive automatically, showing exact courier status, estimated delivery windows and location checkpoints no manual follow-up required. If tracking ever shows delay or inactivity, our backend systems instantly trigger revalidation, coordinate with courier networks and refresh status to keep you informed without friction.

Unexpected delivery delays are handled with full transparency. Whether it’s weather conditions, customs processing or courier backlog, automated notifications through email, SMS and dashboard alerts explain the cause and expected resolution. Our logistics specialists monitor each shipment until it reaches you and in rare cases of inconvenience, gestures like shipping upgrades or store credits are issued to uphold our service promise.

Orders that arrive damaged, incomplete or lost in transit qualify for full protection through refunds, replacements or store credits depending on the case. Every claim is verified promptly to ensure fairness, security and speed. Customers never have to chase answers our support team delivers clarity before questions arise.

Returns are accepted within seven days of delivery for damaged, defective or incorrect products, supported by clear photo evidence So that we can get your return to you as quickly as possible. Once validated, replacement or refund processing begins immediately. Each step is designed to make the post-purchase experience as smooth and trustworthy as the shopping itself.

QSX’s logistics system blends automation with accountability ensuring every order travels with precision, transparency and care from dispatch to doorstep.

3.1 Order Dispatch & Real- Time Tracking Integration

We believe that transparency and customer empowerment begin the moment your order leaves our warehouse. That's why, as soon as your order is dispatched, we initiate an automatic tracking system that not only generates your tracking number but also updates it directly in your personal account dashboard. We use real-time logistics integrations powered by our advanced backend systems, allowing every customer to track their shipment effortlessly without waiting for any manual notifications.

Once your order is shipped, you can simply log into your QSX account and navigate to the ‘My Orders’ section, where you’ll find a complete overview of your shipping status. You are instantly provided with your tracking number, which is linked to a live tracking interface. This lets you monitor your package’s current location, delivery route, and estimated arrival all from a centralized place. Unlike most stores that rely on delayed email communication or third-party apps, QSX ensures that your account page becomes your real-time logistics command center.

Our integration also supports automated syncs with courier services where possible, so updates such as “Out for Delivery,” “In Transit,” or “Delivered” reflect almost in real time. If your delivery location supports it, you’ll also see an interactive map view showing the current whereabouts of your shipment.

We’ve built this system keeping customer convenience at the core. You don’t need to check your inbox repeatedly or dig through spam folders searching for updates. Every critical update is already available in your QSX account, and you’ll be notified through push alerts (if enabled) as soon as the tracking number is generated.

For added reliability, all our tracking numbers are authenticated directly through our courier partners. This minimizes the chance of fake, broken, or inactive tracking numbers and ensures the data shown is legitimate, verified, and fresh.

Our logistics experience is designed to provide not just speed but peace of mind. Whether your order is headed to a busy city like Milan or a remote town in Northern Europe, you will always be in control of its journey every step of the way. No extra apps, no third-party platforms, and no delays just pure, real-time shipment visibility delivered with confidence.

At QSX, delivery doesn’t start when your package leaves the warehouse it starts with trust. And that trust is built through proactive, transparent tracking solutions made just for you.

3.2 Invalid or Non-Working Tracking Number – What to Do

There may be rare occasions where the tracking number you receive appears invalid, shows no updates, or fails to load properly on the courier's website. If this happens, there's absolutely no need to panic. Tracking issues can occur due to system syncing delays between logistics providers, international route transitions, or courier website lags especially during high-volume seasons or weekends.

The first and most important step is to wait a few hours, as it’s common for newly generated tracking numbers to take some time to activate and reflect data, especially right after dispatch. However, if the tracking number continues to show no movement or seems incorrect after 24 hours, immediate action is encouraged.

You simply need to email our customer service team at [ support@nexoqus.com ] with your order number and a short description of the tracking issue. This helps our support staff quickly locate your shipment details in our system and cross-verify them with the shipping provider. We prioritize all tracking-related queries, so once your message is received, your case is immediately flagged for urgent investigation.

Our internal tools are linked with courier systems via API, enabling us to run real-time status checks on tracking IDs. If the issue is due to a courier’s backend error, we contact them directly to resolve it. In the case of a typo or incorrect sync, we reissue the correct tracking number and update your dashboard manually within a short timeframe. You will also receive an update email confirming the fix and a direct link to track your parcel again.

For international shipments, tracking numbers sometimes remain inactive until the package reaches the destination country or clears customs. This can make it seem like the number is invalid but in reality, it's just awaiting the next scan update. In such cases, we advise customers to monitor the tracking every 12–24 hours and contact us only if no change occurs within the expected period.

Another reason for invalid tracking could be a failed dispatch scan from the warehouse or courier facility. If a parcel is packed but not physically scanned by the logistics partner before the daily pickup cutoff, the tracking number may exist in the system without movement. Our logistics team checks such exceptions manually every evening and ensures they are resolved by the next working day.

In highly unusual cases such as system outages or courier API failures we might issue a completely new tracking ID, depending on whether the parcel was re-shipped or reprocessed. You will be notified accordingly if such a reset happens.

We understand how important it is for customers to track their order, especially when it’s valuable, time-sensitive, or meant as a gift. That’s why we treat every tracking issue as a top-tier concern and ensure that customers are not left waiting in uncertainty.

So if your tracking number isn’t working whether it's showing no data, an error page, or a ‘not found’ message don't hesitate to reach out. You’ll receive personalized support with clear, honest answers and updated tracking details without delay. No automated replies, no back-and-forth frustration just fast, effective resolution from real people.

Shipping is more than just delivery; it's about communication, assurance, and reliability and we ensure all three are delivered, even before the parcel arrives at your doorstep.

3.3 How We Handle Unexpected Delivery Delays

We understand that placing an order isn’t just about buying a product it’s about the expectation of timely delivery. That’s why we work relentlessly to maintain efficient and fast shipping across all regions. However, despite the strength of our logistics network, unexpected delays can occasionally happen. These may arise due to factors beyond our control such as extreme weather conditions, transport disruptions, public holidays, customs clearance backlogs, or sudden courier issues.

But here’s what makes QSX different: We don’t believe in keeping customers in the dark.

The moment our system detects any disruption in the normal shipping timeline, we proactively notify you. This is not something you need to request we believe you deserve to know what’s going on with your package, without asking for it. We send you real-time email updates about the shipment status, including revised delivery expectations and a short explanation of the cause of the delay.

Depending on the courier service and destination country, we may also send SMS alerts or dashboard notifications in your QSX account. These updates help you stay informed without refreshing the tracking page again and again. Whether it's a minor delay of a day or a major hold-up due to customs, we ensure you’re always in the loop.

Behind the scenes, our support and logistics team keeps working in coordination with the courier partner to accelerate resolution. We don't just wait passively we initiate trace requests, escalate with shipping managers, and push for faster clearance whenever possible. If the delay is expected to stretch beyond a reasonable window (based on your region’s average delivery time), we begin reviewing compensation eligibility in the form of store credits or discount coupons as a goodwill gesture. These are issued on a case-by-case basis, especially during peak sale periods or if the delay was unusually long.

What’s more, we have an internal escalation timeline for every order. If a package goes past the normal delivery period without movement, it’s automatically flagged for manual review even before you notice or complain. That means we stay ahead of the problem, so you don’t have to deal with unnecessary stress.

We know delays are frustrating especially when you’ve ordered something urgent or as a gift but we aim to balance that frustration with clear communication, empathy, and swift support. Our goal is not just to deliver products it’s to deliver peace of mind.

In some rare situations, delivery delays may be region-specific, such as during festivals, local strikes, or courier capacity overload in your city. In such cases, our system adapts your expected delivery estimate accordingly, and the updated ETA is visible right in your order details. You won’t have to reach out or dig through emails we believe in transparency right from the start.

In summary, delays happen but silence doesn't. If your order is ever held up, you’ll know why, how long, and what’s being done to fix it. That’s the QSX commitment: no vague excuses, no robotic replies only real updates, and real solutions.

3.4 What Happens If Your Order Gets Lost or Goes Untracked?

No one likes uncertainty especially when it comes to something they've paid for. When you place an order, you expect it to reach your doorstep on time, in perfect condition, and with full visibility throughout the journey. But in rare cases, a parcel might stop updating on the tracking system, or worse, get lost in transit. That’s where we step in to ensure you're protected.

If an order has been marked as dispatched but does not show any tracking movement for 30 consecutive days, or if the courier partner officially marks it as lost or damaged, we begin our resolution process immediately. There’s no endless back-and-forth, no ghosting, and certainly no “wait a little longer” responses. We take such incidents seriously, because your trust is more valuable than any package.

When such a scenario is confirmed, you're eligible for compensation, and this can happen in two forms, depending on the situation:

• 1. Full Refund (excluding any non-refundable shipping charges):
  If the order is fully lost and cannot be recovered, we offer a direct refund to your original payment method. This is done after basic verification, ensuring there's no misuse or fraud. The refund covers the entire product value, allowing you to reorder or choose something else if you prefer.
• 2. Store Credit:
  Sometimes, customers prefer to receive a store credit instead of a refund especially if they’re planning to make another purchase. In such cases, we issue store credits of the same value, which can be applied during checkout on a future order. These are valid for a limited period and are often given priority access to special offers or shipping upgrades as a courtesy.

Of course, not every “tracking issue” means the package is lost. Sometimes, systems fail to update for a few days due to technical sync delays between courier servers and tracking dashboards. That’s why we strongly encourage customers to wait for the full 30-day period before assuming a loss. But that doesn't mean you're left without updates in that window, we continue investigating in the background and provide you with ongoing status reports when necessary.

The most important step for customers is to report the issue within that 30-day period. If you notice that your parcel hasn’t moved for several days, it's always a good idea to send a quick message mentioning the problem along with your order ID. The earlier the report is filed, the faster we can begin tracking down the issue or escalating it to the courier. Once that window expires, it becomes harder to verify claims or retrieve shipment data from logistics providers.

If the tracking shows that the package was delivered, but you haven’t received it, we also recommend checking with building reception, neighbors, or security desks. Lost packages due to incorrect addresses or unattended deliveries are handled on a case-by-case basis, depending on courier evidence and internal investigation.

To maintain fairness and prevent misuse of this policy, all refund or credit resolutions are subject to a basic internal review. In rare cases where the courier takes responsibility for the error, compensation may also be arranged through them, depending on the terms of the shipping provider.

We understand how frustrating it is when you don’t know where your order is. That’s why we’ve built this system: to make sure you’re never left helpless or ignored. Whether it’s a full refund or store credits, we’ll make sure you’re not at a loss when things go wrong because your peace of mind is always part of the package.

3.5 How Returns Work: Your 7-Day Window

Every order comes with expectations not just about the product, but also about how issues are handled if something goes wrong. That’s why a clear and simple return policy is just as important as fast shipping or product quality. When you receive an order and notice a problem whether it’s the wrong item, a manufacturing defect, or damage during transit it’s essential to act fast. Time plays a critical role in how quickly and smoothly things can be resolved.

The return window is strictly seven calendar days from the date the product is delivered. During this time, if you spot any problem, you’re encouraged to file a return request. This request needs to be submitted in written form, not via calls or casual messages. Providing proper documentation ensures that the issue is recorded accurately and can be handled without confusion or miscommunication.

• To start a return, there are three key pieces of information that must be included:
• - Order Number – So the support team can identify the exact purchase.
• - Visual Evidence – Clear photo or video proof of the issue (such as damage, wrong item, or defect).
• - Brief Description – A short explanation of what’s wrong, to help assess the situation faster.

The moment this information is received, the case is reviewed internally. If the issue is validated, the resolution process begins this might involve offering a replacement, store credit, or in some cases, a refund. The final resolution depends on product type, availability, and severity of the issue.

Now, here’s an important note: Requests made after the 7-day window are not accepted, even if the product is unused, sealed, or still in its original packaging. The policy exists to ensure fairness and efficiency. After this period, logistics records become harder to retrieve, and claims are more difficult to validate. That's why the timeline is strict it protects both customers and the backend teams handling logistics, inventory, and returns.

This also means it’s best to inspect your product immediately upon delivery. Open the packaging, check for damage, and ensure it matches your order. Waiting several days before opening it might lead to missing the return window, even if the item turns out to be incorrect or damaged.

Another thing to keep in mind is that certain product categories might come with additional return restrictions depending on hygiene, customization, or electronic nature. In such cases, the product listing will clearly mention if the item is non-returnable or if special conditions apply. If no such condition is stated, the standard 7-day policy applies.

Packaging also matters when returning an item. If a return is approved, the item must be sent back in its original packaging along with any accessories, manuals, or promotional materials that came with it. Items returned in damaged or incomplete condition might not qualify for a full refund or exchange.

This return policy isn’t just about rules it’s about building trust. Customers deserve a clear structure that protects their rights while also ensuring fairness for the fulfillment teams. When issues are reported quickly and handled through the proper channels, resolutions are faster, smoother, and more satisfying for everyone involved.

So remember: if something’s wrong with your product, don’t wait. Take a few minutes to document the issue and submit a proper request within seven days of delivery. That one action ensures you’re fully covered, and it allows the support team to provide a resolution without delay.

4. Customs & International Fees

Every global order through QSX is managed with full transparency to keep international shipping simple, predictable and stress-free. From checkout to customs clearance, our logistics system automatically calculates duties, import taxes and handling fees wherever possible, ensuring there are no surprise charges upon delivery. In certain destinations, local authorities may apply additional customs fees, but QSX’s global support and AI-powered tracking system monitor every shipment in real time to minimize delays and resolve clearance issues quickly.

We believe cross-border deliveries should feel just as smooth as local ones. That’s why QSX partners with trusted international couriers to guarantee faster transit, proactive updates and detailed cost visibility before your parcel even ships. Whether you’re ordering from the US, Europe, Asia or beyond, you’ll always know exactly what’s happening with your order transparent pricing, real-time tracking, and seamless customs processing included.

4.1 Responsibility for Customs Duties and Import Taxes

When placing an international order with QSX, it’s essential to understand the responsibilities involved beyond just purchasing the product. One of the most critical aspects of international shipping is the role of customs duties, import taxes, and local tariffs. These are fees imposed by a customer’s country to legally permit the entry of imported goods into their territory. Unfortunately, these additional costs are outside the scope of QSX’s shipping coverage and must be borne entirely by the customer.

As soon as a product crosses an international border, it becomes subject to the tax and duty regulations of that particular destination. Each country has its own customs laws, and the duties or taxes are typically based on the declared value of the product, its classification, and any specific trade agreements or restrictions the destination country may follow. QSX, being a globally optimized platform, processes all orders in USD and dispatches them from a centralized international fulfillment network. Once a parcel enters a new jurisdiction, QSX has no influence or authority over that country’s customs enforcement practices, policies, or fee structures.

It’s crucial to understand that customs charges may include several components from VAT (Value Added Tax), GST (Goods and Services Tax), import duties based on the product's HS code, to local courier handling fees for customs clearance. These costs are not charged by QSX and are not included in your checkout summary. These charges are collected by your country’s customs department or the last-mile delivery partner acting on their behalf. Since they are not within our invoicing or accounting structure, we do not receive, manage, or reimburse these amounts in any form.

Customers often wonder whether these charges can be prepaid or avoided. The answer depends entirely on your country’s laws. While some platforms offer DDP (Delivery Duty Paid) shipping, where taxes are included in the checkout, QSX operates under the DDU (Delivery Duty Unpaid) model. This means the customer will be responsible for paying any duties or fees upon the parcel’s arrival in their country. While this keeps product prices consistent across markets and ensures global availability, it also places the responsibility on the customer to be informed about potential additional charges. Therefore, we strongly recommend that every international customer checks their country’s customs and tax policies before placing an order.

To further assist, here are a few common examples. If you're ordering from the European Union, you may be subject to VAT and possibly customs duties, depending on your country's import threshold. In Canada, the CBSA (Canada Border Services Agency) often applies HST or GST and may charge duties depending on the declared value. For countries like Brazil, India, or Australia, heavy import taxes can apply even to low-value shipments. In some Gulf countries, import VAT is around 5%, and certain electronics or health-related products may face added scrutiny or licensing needs. These are examples meant to showcase the diversity of regulations and why staying informed is crucial.

Another important note is regarding the refusal to pay duties or unawareness about these charges at the time of delivery. If a customer chooses not to pay the customs duties or import taxes, the parcel may be held by customs, delayed, returned to the sender, or even destroyed depending on the country’s policy. In the case where a shipment is returned to us due to non-payment of customs or duties, QSX will only refund the product cost once the parcel is safely received back at our warehouse. The original shipping fee will not be refunded under any circumstances, since those logistics expenses are non-recoverable and already incurred on dispatch.

Furthermore, in scenarios where the package is returned to us due to non-compliance with customs regulations, the customer is also liable for any reverse shipping fees or local penalties levied on the return, which may be deducted from the refund. For example, if a package is shipped to Italy and the customer refuses to pay €50 in customs duty, leading the parcel to be sent back, the return logistics might cost an additional €30. In such a situation, the refunded amount would be the original product price minus return shipping. Thus, to prevent unnecessary cost, delays, or complications, it is always best to stay ahead by checking the applicable laws in your country before confirming an order.

We also want to highlight that customs processing times can vary. Sometimes, packages may be held for random checks even if duties are prepaid. QSX has no control over how long a parcel remains with customs, nor are we notified about the specific procedures of each country. Our team can assist you in providing documentation like invoices or product descriptions to help clear your package faster, but we cannot expedite customs decisions or intervene with local authorities. In essence, we are your partner in fulfillment, but each nation has sovereign rights when it comes to imports, and we fully respect that boundary.

QSX is fully committed to transparency and global shipping accessibility. While we do not collect or cover import duties or fees, we aim to educate and empower our customers to make informed decisions before ordering. We’re working on integrating advanced customs estimators into our checkout experience in the future, but as of now, this responsibility remains with the buyer.

In summary: QSX provides express international shipping with top-tier logistics partners and fast dispatch systems. However, once a parcel crosses into your country, you as the customer are responsible for paying any customs, import tax, or clearance charges. If these are not paid and the item is returned, we refund only the product cost and not the shipping charges. We advise every international customer to research and understand their local import rules and duties before completing a purchase. It’s the best way to ensure a smooth and frustration-free delivery experience.

If you ever need clarification regarding international orders, duties, or shipping charges before ordering, don’t hesitate to reach out to our support team. We’ll help guide you with the information available, though final responsibility remains with the customer to comply with their national laws and regulations.

4.2 What Happens If Customs Duties Are Not Paid and the Parcel is Returned

When an international customer places an order with QSX, we take full responsibility for preparing, packing, and dispatching the product through our express shipping partners. However, once the parcel crosses into the destination country and enters the jurisdiction of the local customs department, the responsibility shifts partially to the customer. Specifically, if the receiving country imposes import duties, VAT, or any additional customs clearance fees and the customer chooses not to pay these the consequences fall within their scope of responsibility. One of the most common outcomes in such cases is that the package is marked as “Return to Sender”, and this triggers a completely different set of processes governed by international return logistics and QSX’s refund policy.

Let’s break this down with clarity: QSX does not cover customs charges for any international shipment. These charges are levied by your government and have nothing to do with QSX’s pricing or fulfillment process. Once a parcel is dispatched from our end, we’ve already paid for the shipping, tracking, handling, and associated international fees. If the customer refuses to accept the parcel either knowingly or due to lack of awareness of customs charges and the delivery is rejected or left unclaimed, then the product is sent back to the origin warehouse via the courier’s return procedure.

In such return cases, QSX only refunds the product cost, and that too only after the returned parcel is successfully received, verified, and restocked at our warehouse. The original shipping fee is never refunded, because it is a one-time non-recoverable charge that has already been paid to the shipping carrier. This means whether the item was delivered or returned, the shipping partner has already executed the delivery attempt and consumed resources hence, the cost cannot be reversed or reused.

Now you may ask: Why doesn't QSX refund shipping fees when the parcel comes back? The answer lies in how global logistics works. Shipping companies charge both ways forward and reverse logistics and in many cases, return shipping incurs additional fees or restocking costs, especially if customs or border clearance was attempted and rejected. These charges are either paid by QSX directly or deducted from the recoverable portion of the product refund. As a result, the final refund you receive may be lower than the original product price, depending on the situation. Again, these conditions are triggered only when customs duties are left unpaid or ignored by the customer.

Customers should also be aware that some countries charge penalties or return surcharges on unclaimed or rejected international parcels. For instance, in countries like the UAE, UK, Germany, or India, the customs department might impose a holding fee or penalty on top of the return shipping cost. If these charges are levied, they are deducted from the customer’s refund as they were caused by their inaction or refusal to comply with customs requirements. At QSX, we never want our customers to lose money unnecessarily, so we always advise: Know your country’s customs policy before placing an international order.

Also important to note is that customs returns aren’t always instant. If you refuse delivery or don’t pay the necessary duties, the parcel doesn’t get sent back immediately. Sometimes it may be held at customs for 7 to 30 days, and only after that is it released for return shipping. This holding period can extend the refund processing time significantly, and QSX has no control over that timeline. We can only refund after we’ve received the item back and confirmed it’s in good condition. Therefore, timely communication from the customer side is key if you realize that a duty is due and you're unable to pay, it’s better to inform us in advance so we can coordinate with the logistics partner if possible.

What if a customer doesn’t respond at all to customs notifications? In that case, the courier or customs department may classify the item as “abandoned” or “unclaimed,” and the parcel could be destroyed or confiscated. When this happens, there is no possibility of refund neither for the product nor for the shipping cost because there is no item to return. This is clearly stated in QSX's international shipping disclaimer and reinforced through email communication whenever an international order is dispatched..

This system is in place not to be strict or unfair, but to protect the operational integrity of international logistics and ensure consistency in refund policies. Many brands around the world follow the same model and it's especially necessary when working with multiple countries, each with its own import laws.

• If you’re ordering internationally from QSX, here are three golden rules to follow:
• 1. Check your country’s import duty and customs clearance charges before placing an order.
• 2. Stay active on your email or SMS for any customs updates after dispatch.
• 3. Don’t refuse delivery due to customs cost doing so may result in a reduced refund or no refund at all.

We understand that navigating international duties can be confusing at times, especially for first-time buyers. That’s why our support team is available to help clarify what you can expect. While we can't guarantee exact customs rates, we can guide you on best practices and help you make an informed decision before placing your order.

To conclude, if customs duties are not paid and the parcel is returned, QSX refunds only the product cost shipping charges and other associated fees are non-refundable. This policy is strictly enforced and applies to every international destination we ship to. Our goal is to offer global service while maintaining fairness, accountability, and clarity for all customers.

4.3 Is Full Refund Possible If Customs Duties Are Unpaid?

When dealing with international shipping, one of the most common misunderstandings among customers revolves around customs duties especially when it comes to returns. Many international buyers assume that if a package doesn’t reach them due to unpaid customs duties or delivery refusal, they are automatically entitled to a full refund. However, in reality, this is far from the case and here’s why.

At QSX, we follow a globally compliant shipping and refund model, where customs responsibilities are clearly shifted to the customer once the product exits our warehouse and enters the destination country. This is standard across the eCommerce industry. Customs duties, taxes, VAT, clearance fees, or any related import costs are not charged or collected by QSX they are government-imposed, and QSX has no control over their amount or enforcement. Therefore, when a customer chooses not to pay these charges, the consequences including any associated costs must be borne by them, not the merchant.

If a parcel is returned due to unpaid duties, the refund issued is only for the product price, provided the item is received back in acceptable condition. This means the amount refunded to the customer excludes all the following:

• The original shipping charges paid during checkout
• Any customs processing charges incurred during transit
• Return-to-origin courier fees (which can be higher than forward shipping)
• Any administrative or rehandling fees charged by logistics partners

Why does QSX follow this approach? Because international shipping is not a simple two-way street. When a parcel is dispatched from our fulfillment center to another country, it crosses several checkpoints customs, air freight, regional distribution hubs, and finally, local delivery agents. If the parcel is refused by the recipient, the logistics chain must reverse triggering additional return logistics, customs exit clearance, and sometimes repackaging or rerouting processes. These return operations are not free and in fact, they’re often more expensive than initial delivery, especially if duties had been temporarily advanced by the courier and later reversed.

Now, let’s take a real-world example. A customer in Germany places a $120 order and pays $20 shipping at checkout. When the parcel reaches German customs, a VAT of €15 and a clearance fee of €10 is levied. The customer ignores the notification and doesn’t pay the required duties. After multiple delivery attempts, the parcel is returned to our warehouse. In this case:

• QSX has already paid $20 for shipping (non-refundable),
• The courier may charge an additional $25 for the return leg,
• And the German customs may deduct a processing fee for handling an unclaimed parcel.

All of these operational costs are triggered by the customer's refusal to comply with legal import formalities. Therefore, refunding the full amount would result in a significant operational loss, especially since QSX had no part in causing the return. To maintain balance between customer service and logistical sustainability, QSX refunds only the product cost, once the returned item is successfully received and verified at our warehouse.

It’s important to note that in some cases, the deducted amount may also include reconditioning charges, if the parcel was opened, partially damaged during transit, or if the packaging was tampered with during customs inspection. The condition of the returned item also affects the refund amount. For example, if the returned item is no longer in resellable condition due to long exposure at customs or improper handling during return transit, the refund may be further reduced or, in rare cases, voided entirely.

Some customers question this policy, asking why they are not entitled to a full refund when they never received the product. But what needs to be understood is this: the product was shipped, dispatched, and made available for delivery the failure to receive it occurred due to a third-party authority (customs) and inaction from the recipient. Since QSX fulfilled its shipping obligations and the delivery attempt was made, the situation no longer falls under "non-delivery" from the merchant’s side rather, it becomes a case of "rejected delivery" which shifts the financial implications onto the customer.

Furthermore, QSX’s shipping partners sometimes charge restocking or documentation fees for handling international returns, especially if the parcel involved customs clearance at multiple checkpoints. These are industry-standard charges, and QSX does not make any profit from them they are purely recovery costs imposed on us by third-party logistics providers. As such, any deduction made from the customer’s refund is transparently aligned with real costs incurred during the return process.

QSX strongly recommends that customers do not ignore customs messages and do not refuse delivery without cause. If you're unsure about the customs duties applicable in your country, it's always better to check with your local customs authority before placing an order. That way, you avoid surprises, reduce chances of delivery refusal, and most importantly, protect your ability to receive a full-value order without unnecessary complications.

To assist our customers in making informed decisions, we also clearly mention on the checkout page that international customers are responsible for their country's customs duties, and refunds will only cover product value in the event of rejection due to unpaid fees. We also emphasize that this clause is non-negotiable and universally applied there are no exceptions regardless of country, order value, or item type.

Lastly, customers who place international orders should understand that ordering internationally is a partnership between the brand and the buyer. While QSX ensures fast, reliable, and secure shipping from our side, the buyer must ensure legal compliance, payment of duties, and timely parcel acceptance from their side. Only when both sides fulfill their roles can a smooth cross-border transaction take place.

4.4  Are Shipping Charges Refundable in International Return Cases?

Shipping charges, by nature, are service-based and non-recoverable. At QSX, this policy is strictly enforced, especially in cases of international returns, customs issues, or delivery refusals. When an international shipment is dispatched, the shipping fee paid at the time of checkout covers multiple services including warehouse labor, third-party courier handling, export clearance, route allocation, tracking integration, and carrier-level insurance coverage. Once this service is initiated, the fee becomes irreversible, even if the product itself returns to our facility.

There is a common misconception among international customers that if they don’t receive their order, they are automatically entitled to a full refund, including shipping. However, international delivery is a complex ecosystem involving multiple hand-offs between vendors, carriers, customs authorities, and destination agents. The shipping fee is not merely for transportation it represents a complete operational cycle that gets activated the moment an order is processed and dispatched. Whether the item is successfully delivered, refused at customs, or returned due to inaction, the shipping cost is already spent in real-time on these logistics services.

Let’s understand this with a scenario. Imagine a customer in Australia places a $150 order with a $25 shipping fee. The parcel reaches the local customs, but due to unpaid import duties, it is eventually returned to the origin. While QSX may be able to recover and restock the product (depending on condition), the $25 paid for the initial shipping was already used to process, pack, export, and move the parcel internationally. That cost has been paid to the courier and logistics ecosystem and therefore, cannot be reversed or recovered. As such, the customer is refunded only the product cost (minus any damages), but not the shipping charge.

Moreover, the same logic applies even if the shipping had been discounted during a promotion. If QSX offers “$5 shipping” during a campaign where the actual cost is $20, QSX covers the $15 difference from its margin. If the item is returned, QSX does not refund that discounted shipping either because the brand has already subsidized the cost for the customer once. Offering a refund on that subsidized fee would result in a dual loss first operational, then financial.

There are additional cost layers that make shipping fees non-refundable. For example, if the return happens due to customs refusal, the logistics partner may still charge return-to-origin (RTO) fees, customs re-clearance costs, and restocking charges none of which are included in a typical product refund. These operational costs accumulate regardless of customer intent, because once a parcel is en route, the shipping cycle cannot be “paused” or “undone.” Unlike digital services that can be reversed with a click, physical logistics operations work on resource consumption fuel, human effort, carrier slotting, and compliance paperwork which cannot be reversed once executed.

QSX’s shipping fee structure is also based on location-specific real-time calculations using courier APIs and dimensional pricing. For example, a lightweight but high-volume item may cost more to ship to remote countries due to dimensional weight calculations. These rates are not arbitrarily set they reflect real-time negotiated rates with international carriers like DHL, FedEx, UPS, etc. When the customer checks out, they’re charged this exact amount. If the parcel is later returned due to local clearance failures or personal refusal, the actual shipping service has still been rendered and utilized hence, not refundable.

Furthermore, this policy is standard industry practice, followed by almost all global eCommerce companies. Most international marketplaces and cross-border D2C brands also mention clearly in their shipping policies: shipping charges are non-refundable unless the seller has failed to fulfill the product shipment entirely (e.g., order not processed or never dispatched). But in cases where the order has been shipped and the tracking has been activated, the shipping fee is counted as “consumed.”

At QSX, transparency is one of our core values which is why this policy is disclosed in multiple locations including the checkout page, shipping FAQ, and order confirmation email. Customers are also notified that by proceeding with an international order, they acknowledge that shipping charges are final and non-refundable regardless of delivery success, refusal, or customs clearance issues. This helps avoid future confusion and sets accurate expectations from the start.

Lastly, this policy is in place to ensure fairness across all orders. If shipping costs were refundable in every case, it would create operational instability and increased shipping costs for all other buyers. By making this charge non-refundable, we ensure that the shipping network remains optimized, efficient, and fairly priced for the entire customer base while also reinforcing responsible order placement and customs awareness for international customers.

5. Return Pickup & Damage Handling

Handling returns and product issues isn’t just about logistics it’s about trust. QSX operates with a verified, proof-based return system that ensures every damaged, incorrect or unwanted product is handled fairly, transparently and without delay. Customers are required to submit visual evidence (photos or videos) to confirm damage or incorrect deliveries, allowing our support team to process replacements or refunds efficiently while preventing fraud or misuse.

When returns happen for personal reasons such as a change in preference or a product not meeting expectations QSX ensures the process remains smooth and transparent. In such cases, a small portion of the return logistics is contributed by the customer, helping us keep operations efficient while still delivering a seamless experience. Once the item reaches us in its original condition, a prompt refund of the product value is initiated within 3–10 business days. Our goal is to make every interaction even a return feel effortless, respectful and reassuring.

This policy reinforces QSX’s core promise of accountability and reliability, balancing customer convenience with operational integrity. From mandatory proof submissions to transparent refund timelines, every step is designed to make global returns smarter, faster and stress-free because true innovation isn’t just about the product, it’s about the experience after purchase too.

5.1 Mandatory Proof Submission for Damaged or Incorrect Product Claims

customer satisfaction is not just a value; it’s a core commitment. However, in the logistics process particularly across international borders occasional cases of product damage or wrong deliveries can occur. To handle such incidents fairly and efficiently, QSX enforces a strict but transparent evidence-based verification process for initiating any return or replacement request. This section outlines in full detail the necessity of visual proof and the exact requirements that customers must meet in case they receive a damaged or incorrect product.

Once a customer receives their product and finds that it is either damaged or not what they ordered, their first step should not be panic or assumption. Instead, QSX expects customers to act quickly and systematically by capturing the condition of the product visually and clearly. A strong and valid claim hinges entirely on how well the issue is documented and that begins with photographic and/or video proof. This process not only allows us to serve our customers better but also protects both parties from misuse, fraud, or miscommunication.

• The first and most important requirement is clear photographs of the product. This means images must be captured in good lighting and show multiple angles especially:
• - A clear view of the front and back of the product
• - A close-up of the damaged portion or the incorrect feature
• - If it is the wrong item, a full image of the incorrect product is necessary to confirm mismatched SKU, model, or color

Images that are blurry, poorly lit, overly zoomed in, or cropped in a way that hides the defect will not be accepted. All submitted images must visibly showcase the issue so that our review team can confidently assess the complaint without needing further clarification. Vague or incomplete images only cause delays and often lead to rejection of the return claim.

Next, customers are required to include images of the outer packaging. This step is critical, especially in damage-related claims. Often, damage happens during transit and the packaging shows visible signs such as dents, holes, crushed edges, or tears. Including these images allows QSX to determine whether the issue stems from mishandling during transportation, poor packing, or manufacturing defects.

Furthermore, a clear photograph of the shipping label on the parcel is mandatory. This includes the tracking number, your delivery address, and the courier company information all of which must be visible and legible. This proof validates that the order received matches the dispatch records and helps us trace the delivery journey in case further investigation is needed with the shipping partner.

An optional but highly recommended proof is an unboxing video. While we do not make this mandatory due to practicality concerns, customers who submit a clear unedited video of the parcel being opened from the moment the seal is broken to the point the product is fully removed and inspected often receive faster resolution. This kind of real-time evidence provides undeniable clarity about the product’s condition at the time of delivery. It also protects customers from any allegations that the damage occurred after opening.

• In total, for a return/replacement claim to be accepted, customers must provide:
• 1. Clear images of the product front, back, and defect
• 2. If applicable, full view of the wrong product received
• 3. Clear images of the outer box and visible damage, if any
• 4. A close-up of the shipping label with tracking number
• 5. An unboxing video (optional but ideal)

All these proofs must be submitted within 7 calendar days from the date of delivery. Late submissions are automatically declined as per policy. The timeline is strict because extended delays weaken the credibility of visual evidence and increase the likelihood of product misuse or mishandling after delivery.

Customers are instructed to send the evidence via email to the QSX support team (support email mentioned in relevant documentation). But more importantly, they must ensure that the submitted files are clear, uncompressed, and complete. Submissions with just one image or generic complaints like “Item not good” without supporting visuals will not be entertained. Each proof serves a purpose and missing even one crucial element can disqualify the claim.

It’s also essential to understand that this policy is not about creating barriers; it is about enabling accountability and clarity. The global shipping ecosystem involves multiple parties manufacturers, warehouse handlers, packers, shipping agents, and last-mile couriers. Without clear and verified evidence, it becomes nearly impossible to isolate responsibility and resolve the issue. Thus, this process protects both the buyer and the brand by creating a standardized route for quality control.

QSX also maintains internal logs to identify recurring issues from certain suppliers or shipping partners. So when customers submit visual proof, their evidence doesn’t just resolve their case it contributes to improving the brand’s operations and supplier accountability in the long run.

To conclude, the responsibility of initiating a claim lies with the customer but QSX takes full responsibility for resolving any verified and authentic case of product damage or wrong item. All we ask in return is clarity, completeness, and timely action. We appreciate customers who follow this policy and help maintain the fairness and trust QSX is built upon.

5.2 Returns Due to Change of Mind & Who Bears the Shipping Cost

we believe in offering flexibility where it’s reasonable but at the same time, we also ensure that operational efficiency and fairness are protected. One of the most common challenges in global eCommerce is the return of items simply because the customer “changed their mind.” This includes scenarios such as the product not meeting personal expectations, the customer no longer needing it, finding a better alternative elsewhere, or even cases where the customer misunderstood the product's features. In such instances, QSX maintains a strict and clear return framework that protects both the brand and the customer without compromising business sustainability.

If a customer initiates a return due to a non-defective reason i.e., there’s no damage, defect, or incorrect product involved it is categorized under “change of mind.” Unlike defective or incorrectly delivered items, these kinds of returns are not caused by any fault on QSX’s end. Hence, the responsibility for the return logistics, especially the shipping cost, shifts to the customer. This is a widely accepted policy standard in global eCommerce, followed by leading brands and platforms worldwide. Simply put: if a product is being returned without any fault of the seller, the customer bears the cost to send it back.

Now let’s address the process and expectations around this policy.

First, the customer must confirm that the product is in unused, unopened, and original condition along with its original packaging, tags, and any included accessories. If the product has been opened, damaged after delivery, worn, washed, or shows signs of use, it will not be eligible for return under this category. Change-of-mind returns are strictly accepted only for products in resellable condition. Any tampering with the product or missing components automatically voids the eligibility.

Second, the customer is fully responsible for initiating the return shipment. This means the return must be packaged securely, handed over to a reliable courier of the customer’s choice, and tracked back to the designated return warehouse. QSX does not provide reverse pickup or prepaid return labels for such cases. The customer must ensure that the parcel reaches QSX’s return facility safely and within the allowed time window. We strongly recommend using a trackable shipping method to avoid disputes or lost return parcels because returns without proof of delivery will not be processed.

The shipping fee paid during the original order (if any) is also non-refundable in change-of-mind cases. Since the product was correctly packed, shipped, and delivered as promised, the original service was fully rendered and consumed. Thus, the refund (once the return is approved) is strictly limited to the product cost only, minus any restocking fees (if applicable).

It’s also worth noting that customers must not assume that their return will be automatically approved. QSX reserves the right to reject any change-of-mind return if the product shows signs of wear, mishandling, missing components, or if the return request falls outside the allowed return window. Every return request is manually reviewed by the quality control team upon arrival at the warehouse. Only after physical inspection is the refund processed.

Timing is another crucial element. Most change-of-mind returns must be initiated within a strict 7-day window from the date of delivery. Delayed requests are treated as post-return-window and are typically declined. The logic is simple: excessive delay increases the likelihood of product misuse or deterioration, making it unsuitable for restocking or resale.

• Let’s take a real-world example to bring clarity:

Imagine a customer orders a smartwatch priced at $89 with a $12 shipping fee. Upon delivery, they realize it doesn’t pair with their specific smartphone model something that was clearly mentioned in the product listing. There’s no damage or error in delivery. The customer decides to return the product purely because it’s not compatible. In this case:

• 1. The customer must bear the return shipping cost.
• 2. QSX will only refund the $89 (product cost), assuming the item is in perfect condition.
• 3. The $12 original shipping fee is not refunded.
• 4. If the product arrives used or with missing packaging, the return will be denied.

This policy helps ensure that customers are making informed and deliberate purchases. It also safeguards QSX from potential misuse, such as “trial-based shopping” where customers order items with no real intent to keep them long-term.

That said, we understand that preferences can change, and sometimes customers genuinely want flexibility. For that reason, we process change-of-mind returns gracefully and professionally as long as the customer follows the exact procedure and accepts responsibility for the logistics cost.

In summary, while QSX supports returns for personal reasons in eligible conditions, the logistics burden lies with the customer, and the refund is limited strictly to the product value not inclusive of any shipping, customs, or related fees.

5.3 When and How Refunds Are Processed After a Return 

Refunds are a critical part of any customer-centric return policy, but they must follow a clear process to ensure fairness and consistency. At the core of the QSX return policy is the principle of verification-based refund initiation. This means no refund is issued until the returned item is received, physically inspected, and confirmed to meet all eligibility criteria. This helps eliminate errors, fraud, and ensures that all policies are respected both by the customer and the fulfillment team.

Once a customer has initiated a return and successfully shipped the product back, the first step in the refund process begins only after the product physically arrives at the designated warehouse or return processing facility. The return address and facility may vary depending on region, product type, and logistics partner involved but in every case, once the item is delivered back, the quality control process is triggered.

The returned item is thoroughly inspected to ensure that it meets all the required conditions. This includes checking whether the product is unused, undamaged, complete with all original packaging and accessories, and whether the return reason stated by the customer aligns with the actual condition of the product. If any of these conditions fail to meet the outlined return standards, the refund may be denied or delayed.

For example, if a customer claims that the item was defective but returns a product that is clearly in working condition, or one that shows signs of usage or damage caused after delivery, the claim may be invalidated. Similarly, if the return is made after the allowed return window say after 7 calendar days from delivery then the warehouse may flag the item as outside return policy, and the refund may not be processed.

Assuming everything is in order, and the returned item passes the inspection, the refund process is initiated. The mode of refund whether it is a reversal to the original payment method, store credits, or any other form depends on several factors:

• 1. The original payment method used at the time of checkout
• 2. The customer’s location (as some international payments follow separate refund protocols)
• 3. The nature of the return i.e., whether it was due to damage, wrong item, or change of mind
• 4. Any specific request made by the customer (e.g., asking for store credit instead of money refund)

In most cases, if a customer paid via credit card, debit card, or an online wallet, the refund is processed back to the same payment source. Processing times may vary but typically, once the refund is initiated from our system, it may take anywhere from 3 to 10 business days for the amount to reflect in the customer’s account, depending on their bank or financial institution.

It is also important to understand that initiation and reflection are two different stages. Just because the refund has been released from the backend, it does not mean the customer will instantly see it in their account. There’s always a bank-side processing buffer, especially in the case of international transactions or when multiple intermediary payment gateways are involved.

For high-ticket orders, or for returns that require further internal investigation (e.g., claims of missing accessories, damage not visible in proof shared, or courier tampering), refund processing may involve additional approval layers. These are handled by a special review team to ensure integrity of the refund process. In such rare cases, customers may be asked to provide more evidence, answer clarifying questions, or allow a little extra processing time.

There is also a category of refunds where store credits are offered as an alternative particularly when a customer is looking to re-order quickly, or where the product is no longer available for a replacement. These credits are issued in the form of digital codes, directly linked to the customer’s account and usable during their next checkout. In many situations, store credits are processed faster than financial refunds, making them a preferred solution for customers who plan to shop again.

It’s essential to note that refunds are not automatic, and customers should not expect an amount to appear in their account simply after dropping a package at a courier center. The system depends entirely on successful delivery of the return parcel, its timely verification, and passing the eligibility check. Until those steps are completed, no refund in any form is released.

Another important clarification: return-to-origin shipping costs are not refunded unless the return was caused by QSX’s error such as sending a wrong item or shipping a defective product. If the return was a result of change of mind or refusal to accept the package, the refund will only cover the product price (excluding shipping). And even then, only if the product is received back in acceptable condition.

Lastly, the customer is encouraged to maintain return tracking records and ensure that the package is safely delivered back. If a return parcel is lost during return shipping and there is no proof of delivery, the refund cannot be processed. QSX cannot be held responsible for returns that do not reach the warehouse, unless the reverse pickup was arranged and handled by QSX's own logistics partners.

• To summarize the internal refund mechanism in simple terms:
• 1. Refunds are never pre-approved they are triggered only after product inspection
• 2. Refunds are done via original payment method or store credits
• 3. Shipping charges are non-refundable unless the seller is at fault
• 4. Customer must cooperate with timelines, provide correct tracking, and return product in its original state
• 5. Refund may take 3–10 business days after approval depending on banks and geography

This refund flow ensures that both customer rights and business operations are protected while maintaining speed, accuracy, and transparency throughout the process.