Before You Proceed

Welcome to QSX(QuantumSphere)! These Terms of Service ("Terms") govern your access to and use of our website located at Nexoqus.com(the "Site") and any services, products, or applications made available by QSX ("we," "us," or "our"). By visiting or using the Site, you ("user," "you," or "your") agree to be legally bound by these Terms. If you do not agree to these Terms, please do not use our Site or Services.

1. User Agreement & Platform Access – Understanding Your Commitment with QSX

At QSX, we believe in complete transparency and clarity when it comes to your relationship with our platform. Whether you're browsing our website, placing an order, using our app, or interacting with our customer support your use of our services indicates that you’ve agreed to abide by our Terms of Service. This is not just legal language, but a mutual understanding between you and QSX that helps us serve you better, more securely, and more responsibly.

This section outlines what it truly means to accept our terms, what happens if you refuse them, how often our terms can change, and how we communicate those changes. It also explains the legal standing of our intellectual property and your obligations as a user. Each subpoint below has been written to give you a clearer, more relatable understanding of these legal responsibilities, without the confusion of typical legal jargon.

When you accept our terms, you're not just clicking a box you're entering into a responsible digital agreement where both sides have rights, boundaries, and expectations. The points that follow (1.1 to 1.4) cover these aspects in depth.

1.1 Consent to Terms of Service: Your Agreement as a QSX User

When you access QSX whether through our website, mobile application, or any other digital platform you are given a full and clear opportunity to read, understand, and voluntarily agree to our Terms of Service. These terms are not silently imposed or accepted automatically. They are made visible, accessible, and are considered legally binding only once you, the user, choose to proceed with interacting on our platform.

We want to be absolutely transparent: your act of browsing the site, creating an account, placing an order, or even simply engaging with a product page is considered as explicit digital consent. That means you’re agreeing to the terms laid out on our platform consciously, not passively. In today’s digital world, user empowerment and informed choices matter more than ever and at QSX, we honor that belief by clearly stating your rights and responsibilities before you commit to anything.

It’s easy to overlook these terms when you’re focused on shopping or exploring new tech gadgets but doing so can result in confusion or conflict later. Our Terms of Service aren't just a legal formality they outline how our services function, what protections you have as a user, how returns or disputes are managed, and how your data is handled. Essentially, they are your user manual for interacting with the QSX ecosystem safely and fairly.

We also want to highlight that these Terms have been written in straightforward, user-friendly language. We avoid legal jargon and complex policy language because we want everyone, regardless of their legal or technical background, to understand what they're signing up for. We view our users not just as customers but as partners in building a secure, transparent and intelligent tech-lifestyle community.

Your freedom to choose is at the core of this agreement. If at any point you find that you disagree with any of our Terms, you have the right to discontinue using our services. You are never locked in by default. QSX values your trust and we want every engagement on our platform to be based on clear, mutual understanding.

1.2 Refusal of Terms & Periodic Revisions: When You Don’t Agree with QSX Policies

QSX operates on the foundation of mutual agreement our services are available only to users who willingly accept our Terms of Service. This means that if a user does not accept the terms, they are not legally permitted to access browse or use any part of the QSX platform including our website, mobile apps, communication services, product listings, checkout pages, or any integrated tools and features.

We take this principle seriously. From product discovery to customer support, every part of your interaction with QSX is covered under our Terms. That’s why acceptance of the Terms is not just a formal checkbox it’s the legal and ethical gateway to using our services. If someone decides they are unwilling to comply with our guidelines, expectations, or operating procedures, it becomes their responsibility to stop using our platform immediately. There is no partial agreement or selective participation in the terms they apply fully or not at all.

To maintain a transparent and up-to-date relationship with our users, QSX reserves the right to revise, update, or amend these Terms of Service at any time without advance notice. This is important because our business evolves with technology, user needs, legal regulations, and global logistics. These changes could be related to how we handle data, update refund procedures, introduce new features, or modify compliance policies for different regions (especially the EU and Italy).

However, our intent is never to surprise you with hidden policy changes. We commit to displaying the most recent revision date at the top or bottom of the Terms page so that users can see exactly when the last update was made. This gives every user a visible reference point and ensures full awareness of any modifications.

At the same time, we place the responsibility of staying informed on you, the user. Continuing to use QSX after any updates have been published is legally treated as your agreement to the revised Terms. This is standard global practice across digital platforms, but we go a step further by making the updates easy to find and written in user-friendly language.

This ongoing agreement is not designed to trap you it’s designed to protect both sides. The updates often include enhancements to your rights as a user, improved shipping transparency, data protection enhancements, and clearer return guidelines. So rather than avoiding updates, we encourage you to check them when notified or when visiting our site after long periods.

To summarize, if you choose not to agree with our Terms at any point whether now or after future updates—you must stop using our services. You are always in control of your usage and we will never deny that right. But with that control comes the responsibility to make informed choices and understand that QSX, like any global brand, operates on dynamic, evolving terms designed to maintain fairness, security, and compliance across regions.

QSX promise to always keep our Terms accessible, readable, and relevant. We ask that you, in return, keep yourself updated and engaged with these important guidelines that govern your journey with us.

1.3 Terms of Service Updates: Why the 'Last Updated' Date Matters

Clarity remains one of QSX’s core values, extending beyond innovation into every aspect of our policies including our Terms of Service. As our platform evolves with new technologies, legal standards and customer expectations, we ensure transparency by displaying a clear “Last Updated” date. This simple detail helps you know exactly when and how our terms were refined, ensuring you’re always informed and confident about any updates that shape your QSX experience.

But here’s where your role as a customer becomes equally important. It is your responsibility to regularly check that 'Last Updated' timestamp and re-read our Terms if necessary. Just like app updates on your phone or terms changes from your bank, e-commerce platforms like QSX also adapt. If we add new services, expand to new countries, update our shipping system, or change refund conditions our Terms will be revised accordingly. And that updated timestamp is your first sign that something might have changed.

We understand that most users don’t read terms every week — and we don’t expect you to. That’s why QSX commits to notifying users when major legal or functional changes are made. This could be in the form of a website banner, an email, or an alert on your app. However, for minor adjustments (like typos, sentence clarity, or formatting improvements), we may not send out individual notices. In such cases, the "Last Updated" date still serves as a visible indicator for transparency.

Furthermore, the date helps resolve disputes or misunderstandings. For example, if a customer raises a concern based on an outdated version of our Terms, we can refer to the current policy’s “Last Updated” date to show which terms were valid during their interaction. This simple but powerful element helps avoid confusion, establish legal clarity, and maintain fairness in how we operate.

Some platforms skip this practice entirely but QSX believes in ethical disclosure. We want our users to feel confident, protected, and aware. The “Last Updated” marker may look small, but it reflects our larger commitment to accountability and open communication. Whether you're a new visitor or a long-time customer, this date tells you that we are constantly improving, not silently changing the rules.

Lastly, we encourage users to screenshot or save a copy of the Terms of Service if they are placing a significant or high-value order. This helps you reference the exact terms that were active at that point in time, should you ever need to compare them to future versions. Think of this as good digital hygiene something small today that could protect you tomorrow.

In short, the “Last Updated” date is more than just a line at the top of the page - it’s a symbol of transparency, a signal for change and a shared checkpoint between QSX and you. By staying informed through this date, you empower yourself as a responsible, aware customer and help us continue building a safe, trustworthy platform for everyone.

1.4 Intellectual Property & Unauthorized Use of Platform Content

All visual, textual and interactive elements presented across the platform are the result of intentional creation, protected by copyright and intellectual property law. This includes but is not limited to logos, brand slogans, product descriptions, titles, imagery, video content, site layout, written content, feature specifications, and even the overall design structure of the platform. These assets are not public domain or free-use content. They are proprietary in nature and fall under exclusive ownership rights. Simply because something appears online in public view does not mean it is open for redistribution, reproduction, or modification without prior written consent from the rightful owner.

Some individuals or small creators may mistakenly believe that copying content whether it be an image, product description, or video from a website and using it on their own blog, social media account, YouTube channel, or even an e-commerce listing is acceptable if no monetary gain is involved. This is not just inaccurate it’s a violation of legal rights. Whether or not the content includes a watermark or disclaimer, copyright protections still apply. Any act of copying, reposting, modifying, translating, or redistributing such material without written permission constitutes an infringement and may lead to legal consequences.

Unauthorized use of platform content not only misleads the audience but also dilutes the brand identity and harms consumer trust. When customers see branded content being reused elsewhere especially in contexts that are unofficial or misaligned—it confuses their perception of what is authentic. This can directly damage the reputation, market position, and legitimacy of the source platform. Trust is a fragile currency, and misuse of content threatens to destabilize that trust at scale.

Additionally, design elements such as unique iconography, fonts, styling frameworks, and copywriting tone are also protected. Imitating these visual and verbal signatures on competing platforms or similar-looking stores is not simply unethical—it is legally actionable. Any duplication or mimicry of protected design language may result in cease-and-desist notices, copyright takedown requests (such as under the DMCA), and possible claims for monetary compensation due to damages.

The platform actively monitors unauthorized content usage using AI-driven content recognition tools and third-party copyright scanning services. When infringements are detected—whether intentional or unintentional—legal action may be initiated promptly. This may include banning access to the platform, sending formal legal notifications, and in some cases, filing a claim through appropriate legal channels.

It’s important to understand that even small-scale unauthorized uses such as one social post or a single product image on a reseller’s pageare not exempt from intellectual property rules. The scale of misuse does not determine its legality. The presence of unauthorized usage alone is grounds for enforcement. Permission must be obtained in advance and in writing if any user wishes to use content for reviews, blog features, affiliate promotions or collaborations.

Ultimately, content is the result of deliberate creative labor by designers, writers, strategists and developers. Respect for intellectual ownership is not just a legal necessity, but also a sign of professionalism and ethical use. Users are expected to understand this boundary and operate with integrity when interacting with or referencing the platform's materials in any capacity.

2. Legal Use & Customer Responsibility

This section outlines the legal expectations placed on the user, emphasizing responsible usage, regional compliance, and acknowledgment of laws. Every customer must recognize that purchasing or using any technology-based product involves a duty to follow not just the usage guidelines but also their country’s laws. Products are intended solely for personal and legal use. Any deviation, abuse, or misapplication shifts full responsibility onto the user and may result in legal repercussions. This section explains these conditions in detail.

2.1 Proper Usage & Accountability

Products are developed with a focus on safety, innovation, and daily utility, and are meant to be used strictly in accordance with their defined purpose. This includes following instructions provided through user manuals, digital onboarding, technical specs, and platform descriptions. Any usage outside these prescribed norms constitutes misuse.

• Examples of misuse include, but are not limited to:
• 1. Operating a device in an environment it was not designed for (e.g., extreme temperatures, water exposure without rating).
• 2. Modifying internal components or tampering with firmware.
• 3. Using a health-related gadget without medical clearance.
• 4. Converting tech accessories for mechanical or surveillance purposes.
• 5. Ignoring basic safety instructions like overcharging, physical tampering, or exposure to radiation.

In any such scenario, the platform disclaims all responsibility for outcomes including bodily injury, system malfunction, fire hazards, environmental damage, or interference with other devices. Furthermore, misuse invalidates all forms of warranty or eligibility for support services.

• In the event of intentional misuse where evidence suggests deliberate harm or unsafe alterations the platform reserves the right to initiate legal proceedings. This may include:
• - Permanent suspension of access.
• - Rejection of future orders.
• - Sharing user data with legal authorities.
• - Recovery claims for damages or violations of usage policy.

Every user is strongly encouraged to use products responsibly and strictly as intended. Using a product "at your own risk" without reference to the official guide is a dangerous and non-defensible act under these terms.

2.2 Country-Specific Laws & Restrictions

While products are designed to be globally compatible and follow international safety standards, each country enforces unique import and tech regulation laws. Some nations prohibit certain wireless frequencies, device functions, material compositions, or the import of smart devices without certifications. Due to these regional differences, it becomes the customer’s duty to ensure legal compliance before purchase.

• Examples of country-specific restrictions include:
• 1. Electronic items with unapproved frequencies in Japan.
• 2. Chemicals in materials that are restricted under REACH in the EU.
• 3. Certain Asian countries impose unique import and tech compliance laws requiring local certifications and customs clearance.
• 4. Use of surveillance features banned in some Gulf countries.

In such cases, even if a product is legal in one region, it may be banned or limited in another. As a result, if a customer proceeds to import or use a restricted item, the risk lies solely with the customer. The platform does not accept liability for seizures, customs penalties, fines, or legal claims due to such violations.

Efforts are made to provide accurate documentation including HS codes, voltage compatibility, and product certification information. However, this general data may not reflect real-time updates to local laws. Customers are expected to consult with local import/export bodies or authorities when in doubt.

Purchasing a product implies that the customer has reviewed and accepted the potential regulatory implications, and is choosing to proceed at their own discretion. It is a proactive responsibility not a reactive defense.

2.3 User Responsibility for Legal Compliance

Global sales present both opportunity and risk. While the platform ensures transparency by listing specifications, intended use, and materials, it is not in a position to verify the legality of product usage across thousands of jurisdictions. This burden of legal research and verification lies with the end user.

• Customers are expected to:
• 1. Confirm whether specific technologies are permitted for personal use in their country.
• 2. Understand if devices with connectivity features (e.g., GPS, Bluetooth, WiFi) require registration or licensing.
• 3. Research if electronic imports require customs declarations, taxes, or regulatory clearances.
• 4. Determine if energy consumption ratings, wireless modules, or device frequencies comply with national safety laws.

Any violation arising from the customer’s failure to research these laws shall not be redirected as a platform liability. If a product is confiscated by customs, returned due to legal barriers, or flagged as non-compliant by a government body, the responsibility lies with the customer.

All orders placed on the platform are treated as a declaration by the user that they have confirmed the legal requirements of their region. This clause protects both parties ensuring ethical trade, transparency, and legal alignment. It is a foundation of responsible international commerce.

2.4 Zero Tolerance for Illegal Usage

Any use of a product for illegal, harmful, or unethical purposes is strictly prohibited under these terms. Should any customer be found engaging in such actions, the consequences will be immediate and severe.

• This includes:
• - Using a device for unauthorized surveillance or spying.
• - Engaging in smuggling or trafficking operations.
• - Attempting to reverse-engineer security products.
• - Using smart gadgets for hacking or bypassing digital firewalls.
• - Violating data protection or child safety laws.
• If there is reasonable evidence or a credible report that a product has been involved in such misuse, access to the user account may be permanently terminated without prior warning. In addition:
• 1. Full cooperation will be extended to local and international law enforcement agencies.
• 2. Purchase data, delivery logs, communication history, and payment trails may be shared with authorities as part of any investigation.
• 3. Legal claims may be filed for damages, loss of reputation, or violation of service agreements.

Intentional misuse of any product, especially in contexts related to criminal activity, will result in blacklisting across the platform and potential global notification to relevant regulatory bodies. Such misuse not only breaches the terms of service but may also constitute a violation of international law.

No tolerance will be shown for users who compromise public safety or engage in acts that could bring harm to others, directly or indirectly. Legal consequences will follow as per the jurisdiction involved, and assistance will be provided to ensure justice is served in such cases.

3. Pricing, Payment and Currency Transparency

This section clarifies how payments, product pricing, currency standards, and billing transparency are handled. Since customers across various countries access and purchase from the platform, it's essential that pricing and payments remain uniform, fair, and clearly defined. To ensure a smooth global transaction experience, specific protocols have been established regarding the accepted currency, how final payable amounts are calculated, and how price changes are managed. The clauses below explain each area of this system to remove confusion and to build a transparent purchasing environment.

3.1 Accepted Currency and Payment Conversion

All payments are currently accepted exclusively in United States Dollars (USD). This standardized currency approach is implemented to maintain consistency, accuracy, and ease in global accounting. Regardless of which country the customer is ordering from, the entire transaction from cart total to final checkout is processed in USD.

For customers using local currencies such as Euros, INR, GBP, or others, the final deduction on their card or wallet may appear in their native currency, but only after automatic currency conversion by their bank or payment provider. The platform does not control or apply any exchange rate or foreign conversion charges; these are imposed solely by the customer’s bank or payment gateway (e.g., PayPal, Visa, Mastercard, Amex Global, etc.).

• Customers are encouraged to verify with their payment provider if:
• 1. International transactions in USD are enabled.
• 2. Additional conversion fees or international charges apply.
• 3. Their card/wallet is authorized for foreign e-commerce transactions.

By ensuring this beforehand, customers avoid failed payments or unexpected fees. Currency conversion is a natural part of cross-border shopping, and the system is optimized to make this process as seamless and automatic as possible. No manual intervention is required from the customer or the support team for conversions.

3.2 Real-Time Pricing Display & Checkout Calculations

The price displayed on the product page is the real-time valid price at that moment. This price is dynamically updated by the system and reflects any existing deals, flash sales, or retail markups. Once a customer places an order based on this price, that price remains locked in for that order and does not increase even if prices later go up due to inventory changes, supplier adjustments, or currency fluctuations.

In certain cases, after the order is initiated but before final payment is made, the system may automatically apply a discount based on algorithmic triggers like location-based offers, volume buys, or ongoing backend campaigns. If a discount is triggered, it is system-controlled, not manually added. Once the checkout is completed, the final amount includes:

• - The product’s listed price (with or without discount).
• - Auto-calculated shipping charges based on the customer’s delivery location.
• - Applicable tax or VAT as per the destination’s regional tax laws.

Shipping and taxes are not pre-displayed on the product page because they vary based on delivery destination, cart weight, and local regulations. These are calculated and shown transparently during the checkout stage so the customer can clearly see the total breakdown before confirming the order. There are no hidden charges after checkout. Whatever is shown as the total payable at the time of payment is final and binding for that order.

3.3 Responsibility to Stay Updated on Price or Currency Changes

Customers are solely responsible for keeping themselves updated on pricing and any potential changes. Since this is a live e-commerce platform operating globally, prices, discounts, shipping charges, and taxes may evolve based on several dynamic factors like demand, vendor cost shifts, logistics updates, or taxation policy revisions.

The platform does not send out individual notifications to every user when a price changes or when a new discount is applied. It is considered the customer’s responsibility to:

• 1. Revisit the product page regularly if they are planning to purchase later.
• 2. Monitor ongoing discounts if they are waiting for a better deal.
• 3. Confirm shipping and tax updates for their region during the checkout process.

All pricing and conversion-related changes are displayed transparently on the platform itself. Customers who fail to check these updates before ordering cannot hold the platform responsible for missing a better deal or paying a higher price at a later date. In short, customers who wish to optimize their purchase value must stay aware and informed especially when shopping during sales, seasonal launches, or international promotions.

3.4 Locked Pricing at Time of Payment

Once a customer proceeds to checkout and successfully completes the payment, the total amount they pay which includes the product price, calculated shipping charges, and taxes becomes final. This final amount will not be adjusted or changed after the transaction is completed, regardless of any post-payment changes in pricing.

• For example:
• 1. If the product price increases after an order is placed, the customer will not be charged any additional amount.
• 2. If the price drops due to a flash sale or backend update, the difference will not be refunded retrospectively.
• 3. The shipping charges and taxes remain as per the calculation shown at the time of checkout.

This policy ensures fairness and consistency it locks the billing based on what the customer confirmed and paid for. It protects customers from arbitrary price inflation after placing an order and also protects the platform from frequent refund requests due to price drops.

All calculations are handled in real time at the system level, meaning there is no manual involvement in final price calculation. Once the customer confirms payment, the system logs the total as the official invoice amount and that invoice becomes a legal proof of the transaction.

Customers are encouraged to review their cart and checkout summary carefully before making payment to ensure they are comfortable with the final amount, inclusive of all fees. After the payment is complete, no pricing dispute related to later market fluctuations will be entertained.

4. Shipping, Dispatch and Delivery Fulfillment

In global e-commerce, fast, secure, and transparent shipping is not just a luxury it’s a necessity. Timely delivery, accurate dispatch, and seamless tracking are key pillars that define a customer’s experience and trust in a brand. That's why the entire shipping and fulfillment model is designed not only around speed but also accountability, flexibility and clarity. Fulfillment operations at QSX are built on strong logistics partnerships, verified suppliers and a dedicated commitment to international customer satisfaction. We believe in clarity from the first click to final delivery.

Whether it’s a tech gadget going from one continent to another or a lifestyle product shipped from a regional supplier, the backend systems managing these transactions are powered by automated updates, strict quality checks, and human supervision at each stage. The goal is simple: deliver what you promised, when you promised it without excuses. This section covers all aspects of how shipping works, when delays might happen, how inventory is sourced, and what customers can expect in case of errors or shipping discrepancies.

Let’s explore the details of how these logistics operations function at a global scale and what rights and assurances customers receive at every step.

4.1 Default Express Shipping & Shipping Mode Clarification

By default, all eligible orders are shipped via Express Shipping. This isn’t just a label—it’s a complete delivery infrastructure designed to prioritize customer satisfaction through faster order processing, quicker transit, and specialized handling. Express Shipping includes immediate fulfillment prioritization, air transit (where applicable), minimal warehousing wait times, and pre-dispatch quality validation. This system is enabled by a global fulfillment architecture that connects warehouses, regional suppliers, and logistics partners through real-time syncing.

However, not all products on the platform support multiple shipping options. While Express Shipping is default, there are specific product categories especially low-cost items, promotional bundles, or bulk inventory-based SKUs that may support Standard Shipping as well. In such cases, delivery might take longer because of ground-based logistics, local warehouse wait times, or lower-priority processing due to non-urgent classification.

• Standard Shipping differs from Express primarily in terms of:
• - Slower dispatch times (e.g., 3–5 days instead of 1–2).
• - Slower courier transit based on economy routes.
• - General packaging protocols instead of high-priority secure packaging.

However, whether the order ships via Standard or Express depends not only on the product category but also on region-specific logistics capabilities, courier availability, and international customs regulations. In rare cases, Express service may be unavailable in remote or geo-restricted areas.

All shipping methods, regardless of speed, go through the same safety and tracking systemsensuring that customers receive complete visibility through tracking IDs, email alerts, and support access in case of shipment queries.

4.2 Delays, Communication & Customer Compensation Protocols

Despite the platform’s robust shipping architecture, occasional delays may occur due to circumstances beyond control such as weather disruptions, customs hold-ups, or supplier-side issues. In such situations, the order status is monitored actively, and real-time updates are sent to the customer’s registered email ID. These updates may include revised estimated delivery dates, transit breakdowns, and the reason for delay if known.

The platform does not ignore delays or leave customers uncertain. Transparency is core to the fulfillment process, and if a delay exceeds reasonable expectations, the system flags the order for review. Customers may receive a proactive gesture in the form of a store credit, discount coupon, or loyalty benefit this, however, is subject to internal approval and order nature.

In case of a significant delay defined as a shipment being untrackable or not updated in transit logs for more than 30 days customers may become eligible for a full refund. Such cases are individually reviewed, and once a package is declared officially “lost” by the shipping partner, the refund is processed without customer dispute.

It’s important to note that normal delays, such as a courier being 2–4 days late due to local factors, do not qualify for automatic refunds. Each case is handled individually, and customers are requested to first allow the system to process, then report unusual delays through the support channel. Once validated, the platform reserves the right to either refund, re-ship the product, or compensate via credit based on availability and circumstances.

Customer trust is the priority, and that’s why no report of a delay is dismissed without review. Every escalation is tracked, verified, and responded to with fair intent.

4.3 Inventory Management & Global Supplier Model

The backend inventory of the platform is not housed in a single centralized warehouse. Instead, the system runs on a distributed inventory model involving third-party global suppliers, certified warehouses, and verified local distributors. These fulfillment nodes are connected via a real-time sync system that detects stock availability, product status, and shipment readiness triggering automatic dispatches based on product location and customer destination.

• This global supplier model offers several key advantages:
• 1. Access to a wider product variety across regions.
• 2. Faster shipping by sourcing from regional nodes closer to the customer.
• 3. Reduced inventory cost, allowing better pricing flexibility for customers.

Only verified suppliers are onboarded onto the fulfillment network. Each partner goes through an evaluation process covering product quality compliance, packaging standards, historical dispatch speed, and return ratio. Once certified, they are integrated into the active shipping system.

All products dispatched via third-party suppliers are packed and shipped under the platform’s supervision. Every supplier is bound by SLA (Service Level Agreement) protocols to ensure timelines, safety, and customer satisfaction. In some cases, specific SKUs might be shipped directly from international hubs to reduce time, especially for high-demand tech items, wearables and specialized gadgets.

Customers can rest assured that even though the platform operates with global third-party vendors, the product's integrity, authenticity, and safety are never compromised. The platform controls every element of the fulfillment pipeline even when the source is external.

4.4 Incorrect Product Delivery & Resolution Promise

While every product undergoes dispatch validation, there may be rare occasions where the wrong item is shipped. This could be due to packaging errors, barcode misreads, or a supplier fulfillment mistake. In such rare instances, the platform takes complete responsibility, regardless of whether the item came from an internal hub or third-party partner.

The process for resolution is designed to be quick and customer-centric. Once the issue is reported with evidence (photos, unboxing video, or tracking reference), the support team validates the claim. If confirmed, the customer may be offered one or more of the following:

• - Discount coupon for future purchases.
• - Full store credit equivalent to the product cost.
• - A replacement dispatch at no extra charge.

This compensation is not just a refund it’s a statement of accountability. The platform believes that fulfillment errors should never cost the customer their satisfaction or trust. Even when third-party suppliers are involved, the platform does not deflect responsibility or delay redressal.

Strict documentation, warehouse log audits, and supplier evaluations are triggered when such cases arise to prevent recurrence. The customer’s inconvenience is acknowledged, and solutions are provided promptly without excessive questions or delays.

Customer support agents are trained to handle such scenarios sensitively and with priority. No claim is ignored, no complaint is dismissed, and no responsibility is shifted to the customer. The ultimate goal is to ensure that even if an error occurs, the recovery experience is positive, respectful, and fair.

5. Customer Claims, Returns & Resolution Protocol

Customer satisfaction is at the heart of QSX, but we also understand that in rare situations, things may not go as expected whether due to a damaged product, incorrect item dispatch, or dissatisfaction based on expectation versus reality. For this reason, we’ve established a Return & Refund Policy that’s designed to be fair, precise, and grounded in transparency.

Our return protocols are framed around international fulfillment standards and the practical challenges of global logistics. Since QSX operates via global suppliers, distributed warehouses, and cross-border logistics, our policy reflects both our operational infrastructure and our commitment to consumer rights. While we strive for a perfect delivery every time, we have also made space for those edge cases where returns or refunds become necessary.

We’ve ensured that even though our policies are strict where needed (to prevent misuse), they are also compassionate and responsive when the issue is genuine. Below is a full explanation of how returns and refunds are handled at QSX under different circumstances.

5.1 Return Window & EU Law Clarification

Customers can submit a return request within 7 calendar days from the date of delivery, but only if the item arrives damaged, defective, or incorrect. This policy applies equally to all international orders, regardless of the buyer’s location. The standard 14-day “cooling-off” period that applies to domestic EU sellers does not apply here, as all shipments originate from outside the EU zone. These cross-border exemptions exist under global consumer law — helping us maintain compliance while ensuring a fair and transparent process for every customer.

However, this does not mean we are rigid or disrespectful of your rights. We respect and honor international consumer protection laws in every country we serve. What we do not offer is change-of-mind returns without a valid reason, especially if the item is not defective or incorrect. This is to prevent abuse of the return system and ensure that the integrity of shipping logistics and inventory control remains intact.

Customers are encouraged to inspect the product upon delivery and report any issues immediately. The return window begins the day the delivery is marked successful. If you believe the product received is faulty or the wrong item has been sent, you must initiate the return process through our support team within the given timeframe.

For help at any stage, our customer support team is always ready to assist via email at support@nexoqus.com. They are equipped to handle return inquiries professionally, no matter where you are located globally.

5.2 Handling of Damaged or Incorrect Items

If a product arrives damaged or is not the item you ordered, QSX takes full responsibility regardless of whether the issue occurred at the supplier, warehouse, or during courier transit. Customers in such cases must report the issue within 7 days of delivery and provide sufficient proof, such as photographs or an unboxing video.

Once the claim is received, our internal team performs a fast-track validation process. If the damage or error is found to be genuine, we act immediately either by offering:

1. A replacement unit (if the item is available in stock and reshipping is feasible),

2. A full refund to the original payment method,

3. Or store credit that can be used on a future purchase.

We assess each case carefully, keeping in mind the speed of resolution and customer comfort. Our goal is to provide the fastest and most hassle-free experience possible. Store credits are often processed within hours, while refunds may take a few days based on payment gateway timelines.

We believe that no customer should be penalized for an error on our side. Your trust matters more than anything else, which is why we prioritize such cases with urgency and treat them as red flags that require instant and full correction.

5.3 Change of Mind Returns & Customer Responsibility

Unlike damaged or incorrect orders, a return initiated due to “change of mind” for example, if the customer says, “I didn’t like the product,” or “I no longer want it” is treated differently. We accept such returns under limited conditions and only when the product is in unopened, unused, and resellable condition.

However, the shipping cost for returning the item must be paid by the customer in such cases. The return is processed only after the item is received back at the designated QSX partner warehouse and is verified to be in proper condition.

No return will be accepted if the product shows signs of use, tampering, missing parts, or damage not caused during delivery. This policy helps us maintain product quality for all customers and ensure that returned items don’t negatively impact operational efficiency or hygiene protocols.

This balance ensures our refund model stays sustainable while still respecting customer preferences. Simply put, defective returns are 100% protected, while mind-change returns come with a customer-side responsibility to bear the shipping cost and ensure safe return.

We’ve made this distinction clear so customers always know what to expect before initiating a return request. Transparency builds trust, and QSX always aims to keep expectations aligned from the start.

5.4 Refund Initiation, Mode and Processing Timeline

Once a returned item reaches our partner warehouse, it undergoes a quality verification check. This ensures the product being returned matches the original order and that the return request reason is valid. Only after this verification is complete, the refund process is officially initiated.

• The mode of refund depends on the customer’s original payment method. For example:
• - If you paid via card, the refund will go back to the same card.
• - If you used PayPal or another wallet, the same mode will be used for reversal.
• - For certain cases, especially if a refund gateway delay is expected, we may offer instant store credits instead.

As for timelines, refunds are usually initiated within 1–3 business days after the return is verified. However, the time it takes for the amount to reflect in your account may vary depending on your bank, card issuer, or payment service provider. This can range from 3–10 business days depending on international banking processes.

For extra peace of mind, customers are always informed via email once the refund is initiated. Tracking references or refund transaction numbers may also be shared on request, ensuring full visibility and closure.

At no point will your refund be denied without reason. If the returned product meets the required conditions, the refund is your right, and QSX will ensure it is processed promptly and professionally.

6. Community Rules, Copyright Protection & Communication Control

QSX is not just an eCommerce platform it's a globally recognized brand built on the foundations of safety, originality, and respect. This section outlines the essential policies that maintain the integrity of our platform, ensure user protection, and safeguard our digital identity.

From maintaining a respectful community environment to defending our copyrighted content, QSX is committed to upholding the highest standards across every touchpoint. This topic focuses on the strict protocols we follow to ensure that our community space is safe, legally compliant, and free from any form of abuse or spam.

Here’s what this section covers:

QSX enforces a zero-tolerance policy for hate speech, abusive behavior, illegal content, or offensive language. Any violation including threats, harassment, or disrespectful conduct leads to immediate and permanent account suspension without warning. These rules are not just formalities; they are strictly implemented to ensure every user feels safe and respected.

All visual and written assets on QSX including logos, banners, product imagery, taglines, videos and web content are protected under international copyright laws. Unauthorized use, reproduction or duplication of this material triggers legal action, including cease and desist notices, DMCA takedowns and potentially court proceedings. Violators may face hefty fines, asset confiscation and imprisonment under Italian and EU copyright regulations.

Respecting user choice is a core QSX value. If you unsubscribe from our promotional emails, we immediately honor your preference. You will no longer receive newsletters, offers, or advertisements. However, essential transactional emails like order confirmations or shipping updates will still be sent as they are part of the service and legally necessary. We do not misuse your inbox, send spam, or flood your emails with irrelevant content. Your privacy, your control always.